Guest Service Agent

1 week ago

PointeClaire, Canada Easton's Group of Hotels Inc. Full time

The Embassy Suites by Hilton Montreal Airport is a 162 All Suites, full-service hotel, owned and operated by Easton’s Groups of Hotels. A Montreal Airport Hotel with a Full-service Restaurant and Bar “Rendez-Vous de L’ouest” and two meeting rooms, within walking distance from Fairview Shopping Mall and many restaurants in the area. Ideal for long-term stays and large groups, as well as very corporate-oriented.

The Embassy Suites by Hilton Montreal Airport is looking for an energetic, hardworking, and results-driven Front Office Supervisor.

**BENEFITS**:
Health, Vision, and Dental Coverage

Wellness Days

Employee Social Events

On-site Parking

Career Development

Hotel Discounts at Hilton Properties

Job overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

**Responsibilities**:

- Welcomes guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
- Issue, control, and release guest safe deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- In carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS
- High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
- Must speak fluent English. Other languages preferred.
- This job requires the ability to perform the following:

- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods.
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Other:

- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are often utilized.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- May be required to work weekends and/or holidays.
- Must be available to work from 3:00 pm to 11:00 pm.

Work Area: Front Office

  • Guest Service Agent

    7 days ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    The Embassy Suites by Hilton Montreal Airport is a 162 All Suites, full-service hotel, owned and operated by Easton’s Groups of Hotels. A Montreal Airport Hotel with a Full-service Restaurant and Bar “Rendez-Vous de L’ouest” and two meeting rooms, within walking distance from Fairview Shopping Mall and many restaurants in the area. Ideal for...

  • Guest Services Representative

    7 days ago

    Pointe-Claire, Canada The Cadillac Fairview Corporation Limited Full time

    **_Role Impact:_** This is a permanent full time position with benefits at CF Fairview Pointe-Claire Guest Services **_What you will deliver:_** - Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events. - Receive and...

  • Front Desk Agent

    1 day ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Desk Agent

    1 day ago

    Pointe-Claire, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Agente(E) Service Après-ventes

    1 week ago

    Pointe-Claire, Canada Ameublement Elran Full time

    Vous recherchez un environnement agréable dans une entreprise familiale québécoise? Nous sommes à la recherche d'un(e) agent(e) service après-ventes pour compléter notre équipe. **Description du poste** Notre futur(e) collègue est appelé(e) à: - Recevoir et faire les suivis des appels de service après-ventes - Gérer des plaintes - Suivre...

  • Air Export Agent

    3 days ago

    Pointe-Claire, Canada Priority Worldwide Services Full time

    Are you passionate about global logistics and ready to take your export expertise to the next level? Priority Worldwide is seeking a highly organized, detail-oriented **Air Export Agent** to join our team! In this role, you’ll manage air export shipments from A to Z, ensure regulatory compliance, and contribute to delivering The Ultimate Customer...

  • Methods Agent

    7 days ago

    Pointe-Claire, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...

  • Methods Agent

    1 day ago

    Pointe-Claire, Canada Bombardier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies._ **Why join us?**: At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it...

  • Full-time Front Desk Reception

    6 days ago

    Pointe-Claire, Canada Comfort Inn Full time

    **Job Summary** A Hotel Front Desk Receptionist is the first point of contact for guests, responsible for creating a positive first impression and ensuring a smooth check-in and check-out process. They manage reservations, handle guest inquiries, process payments, and address any issues that may arise during a guest's stay. Essentially, they are the face of...

  • Loss Prevention Agent

    2 weeks ago

    Pointe-Claire, Canada Simons Full time

    Job description **Loss Prevention Agent**: **Loss Prevention**: **Québec**: **CF Fairview Pointe Claire**: Full time - Part time - Short time Starting at $19.50 per hour - relevant experience considered. Opportunities for advancement and additional benefits. A permit from the Quebec Bureau de la sécurité privée (BSP) is...