Manager, Residence and Parking Services

JOB OPPORTUNITY
Professionals / Managers & Confidentials - Ancillary Services
**Posting Date**: January 30, 2026
**Closing Date**: February 16, 2026
**Position Title**: Manager, Residence and Parking Services
**Department**: Ancillary Services
**Appointment Type**: Continuing
**Classification**: PM - 2
**Salary**: Target hiring range: $75,852.35 - $94,814.77- Range maximum: $118,072.68
**Schedule**: Full time, Monday - Friday with weekend and evening flexibility
**:
Under the direction of the Associate Director, Ancillary Services, the Manager, Residence and Parking Services plays a critical role in ensuring the effective delivery of essential ancillary operations that enhance the overall experience at Victoria University.
The incumbent is responsible for overseeing the 24/7 day-to-day operations and provides oversight of a broad range of ancillary services, including residence and front desk services, campus parking services, triaging emergency and wellness calls, and summer business operations. These operations include summer and year-round guestrooms, accommodation clients, and conference business on campus. This role ensures the efficient delivery of services while fostering a culture of exceptional customer service and operational excellence.
The incumbent is accountable for managing staff, optimizing operational processes, supporting revenue growth, and maintaining strong working relationships with both internal and external stakeholders. The role promotes an inclusive and supportive workplace culture, ensuring staff deliver high-quality services that drive productivity, service excellence, and strong team engagement.
**KEY RESPONSIBILITIES**:Operations Management**:

- Manage aspects of Victoria University’s year-round ancillary services operations, with a strong focus on process consistency and fostering a customer service-based culture. This includes residence and front desk services; coordinating and maintaining parking operations and facilities; summer business operations; conference business; language camps; laundry services; and access control for residence and student areas, with an emphasis on process improvement and quality excellence.
- Support and enhance the student residence experience through effective operational oversight, service excellence, and collaboration with campus partners both internal and external
- Manage a team of USW staff, as well as student and casual staff.
- Plan and execute residence transitions, including move-ins and move-outs, with a specific focus on summer hoteling, summer business guests, and residence students to ensure seamless and efficient processes.
- In collaboration with the Associate Director, develop and implement an operational plan for all summer business operations aimed at delivering a premium experience for groups, summer students, and internal and external clients. This includes handling escalated complaints and discrepancies and negotiating contracts for all business clients.
- Support the Associate Director in auditing, reviewing, and maintaining effective operational documentation and processes, implementing improvements as required.
- Lead staff in collecting and analyzing client feedback to identify service gaps and implement enhancements to residence, laundry, summer business, and parking systems.
- Lead and participate in team meetings and inter-departmental meetings, as required.
- Ensure the delivery of ancillary services consistently meets both University and client expectations.
- Develop, implement and enforce parking policies, procedures and regulations.
- Lead improvements to parking systems and processes, including technology and maintenance upgrades.
- Facilitate collaboration with key campus partners, including Food Services, Academic Departments, Infrastructure and Sustainability, IT, AV, Housekeeping, Grounds, Security, and Safety. This includes fostering effective communication and coordination to ensure seamless integration of services and resources, enhancing overall operational efficiency and effectiveness.
- Work with various teams in support of residence maintenance projects.
- Collaborate with the Dean’s Office to support student orientation activities on campus, including residence room readiness.
- Manage the process for triaging emergency and wellness calls at the front desk.
- Manage relationships with StarRez, external room booking system, and other software vendors to ensure effective system utilization, upgrades, and support for academic activities and summer business operations.
- Ensure staff complete mandatory training, including Dayforce, Health & Safety, and customer service training.
- Support the Associate Director and the team in developing new processes and systems, while maintaining best practices and feedback systems.
- Provide operational support by covering staff shifts as necessary to maintain continuity of service and uphold service standards.
- Support the Associate Director with maintaining liaiso