Operational Training and Development Manager

4 days ago

Montréal, Canada Intelcom | Dragonfly Full time

Ride the next mile with us

Responsibilities
- Conduct skills gap analyses to identify training needs across the operations
- Develop and implement upskilling and reskilling programs.
- Develop training programs in collaboration with department heads and instructional designers.
- Manage training operations, including scheduling and execution of training sessions.
- Monitor and evaluate the effectiveness of training programs, making improvements as needed.
- Recruit and manage trainers, ensuring they are well-equipped to deliver high-quality training.
- Implement learning tools and utilize learning management systems (LMS).
- Provide support and guidance to employees throughout their training and development journey.
- Track and report on the progress of training initiatives and employee development.
- Support the operations manager with ongoing training and development initiatives.
- Prepare the next generation of leaders through targeted development programs.

Qualifications
- Bachelor's degree in Human Resources, Business Administration, Education, or a related field.
- Proven experience in learning and development, preferably in a managerial role.
- Excellent communication and interpersonal skills.
- Strong organizational and project management abilities.
- Ability to work collaboratively with various departments and stakeholders.
- Proficiency in using learning management systems and training software.

Preferred Qualifications:

- Advanced knowledge of online training methods and HR best practices.
- Experience in leading a team of trainers and managing large-scale training programs.
- Strong analytical skills to assess training effectiveness and make data-driven decisions.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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