Customer Service Representative

2 weeks ago

Delta, Canada Treeco Wood Flooring Specialists Full time

Job Title: Customer Service Representative

Job Overview

Key Responsibilities:

- Customer Relationship Management: Build and maintain strong, long-lasting relationships with past, existing, and prospective customers to drive customer satisfaction and loyalty.
- Order Processing & Support: Respond promptly to customer inquiries, provide accurate price quotes, and assist in processing and tracking orders to ensure timely and correct deliveries.
- Data Entry & Order Management: Input customer orders into the system, ensuring data is accurate and up-to-date. Assist in maintaining and updating customer databases to reflect current order status and preferences.
- Order Fulfillment Assistance: Support the preparation of customer orders for outgoing pickups, ensuring that products are correctly packaged and ready for shipment.
- Customer Interaction: Greet customers as needed, offering assistance with product selection and loading materials. Ensure a welcoming, friendly, and professional atmosphere that enhances the customer experience.
- Prioritization & Task Management: Efficiently prioritize tasks to meet deadlines, ensuring a smooth flow of operations with mínimal delay or disruption.
- Safety & Compliance: Adhere to all company policies, safety procedures, and quality standards to maintain a safe and efficient work environment.

Skills & Abilities:

- Multitasking & Time Management: Proven ability to manage multiple tasks simultaneously while meeting deadlines and maintaining a high level of accuracy under pressure.
- Communication Excellence: Strong verbal and written communication skills in English. Additional language proficiency is a plus.
- Technology Proficiency: Comfort with Microsoft Office Suite (Word, Excel) and basic phone systems; quick learner with new technology and software tools.
- Commitment to Safety: A strong desire to maintain a clean, organized, and safe work environment at all times.
- Teamwork & Collaboration: Ability to work effectively as part of a team, offering support to colleagues and contributing to a positive, cooperative work culture.
- Attention to Detail & Organization: Exceptional organizational skills and a keen eye for detail to ensure accuracy in all aspects of order management, data entry, and customer service.

Qualifications:

- Education & Experience: High school diploma or equivalent required. Previous customer service or order processing experience is preferred but not required.
- Physical Demands: Ability to lift and move materials when assisting customers with order fulfillment and loading.

What We Offer:

- A collaborative and supportive team environment.
- Opportunities for career growth and professional development.
- Competitive compensation and benefits package.

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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