Sales Manager

Create moments of joy that truly matter.
Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.
Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.
Join our world-class team as we pioneer new horizons.
Your Shangri-La awaits
We are currently searching for a Sales Manager with experience in Groups & Corporate Travel to join our Five Star team. This role will provide total account management to achieve strategic budgeted sales targets with an emphasis specifically on group travel (10 rooms or more). As the incumbent will be working directly with key accounts to develop business volumes for the hotel, they must be extremely self motivated, possess excellent communication skills, and have a natural ability to aggressively solicit new accounts for Shangri-La Vancouver.
**SALARY RANGE**: 75K - 85K (plus participation in our robust incentive program)
PRIMARY RESPONSIBILITIES
With high integrity, strives to provide a luxury sales contact experience to guests and colleagues, while providing Shangri-La hospitality and five star service in all interactions
Works closely with the events department to ensure maximization of available meeting space for group events (with rooms), and catering only events (without rooms).
Demonstrates a high level of creativity, personal commitment to achieving sales targets and a sense of gracious hospitality
Participates in developing sales strategies, then execute actions to meet or exceed sales targets with an emphasis on securing corporate and small luxury group bookings from corporate accounts, associations, incentive companies and meeting planners.
Develop and maintain prioritized prospecting of new accounts, local, regional and international clientele, using market information, resources and networking opportunities, focusing on short-term business and long-term growth
Develop and executes sales and marketing tactics to meet and exceed sales target
Total account management of Preferred Corporate Accounts, managing key corporate travel agencies and ensuring the success of the RFP season
Work closely with travel agencies focused on MICE and live entertainment/tour business
Effectively communicates the value of luxury through presentations, FAM trips, site inspections, participation in tradeshows, client entertainment and all potential client interactions
Participate in sales mission, conferences and promotional events in Canada and Internationally
Develop a strong relationship with all the Shangri-La Regional Sales Offices and sister hotels to facilitate cross-selling opportunities of 100+ Shangri-La Hotels & Resorts worldwide
Strong prospecting and relationship building skills, ensuring clients have a luxury experience with the brand throughout the sales cycle
Prepare and submit timely monthly reports to Director of Sales and Marketing. Recognize and include communication of market trends and competitive intelligence
Maintains positive and detailed ongoing communication with all departments in the hotel, participates in regular sales and revenue meetings
Maintain accurate sales records including detailed action plans and reports
Professionally represent the hotel in community, industry organization and events
Ensures compliance to all hotel policies, standards and procedures, core values and guiding principles.
Undertakes other ad hoc related responsibilities, as required
**THIS POSITION WILL REQUIRE THE FOLLOWING SKILLSET**:
Sales Competence - Demonstrates sound understanding for the group and corporate business travel market, effective sales strategies for respective market segment, vast knowledge of the core competition and luxury hotel standards
Results driven - Self motivated, high initiative, self-starter, and strives to continually over achieve sales goals
Relationship & Impression Management - Outstanding abilities to build and maintain relationships and demonstrated ability to make a naturally positive, lasting impression
Goal oriented and Organizational skills
- Able to plan, set and achieve goals on a continual basis, demonstrating superior organizational and time management skills
Emotional maturity - Internally proud, outwardly gracious and humble, a genuine ability to