Team Lead, Distribution Centre

Company Description
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Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
As the DC Team Lead, you will support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Team Leader is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity.

**DAY-TO-DAY RESPONSIBILITIES**
- Manage the daily operations of:

- DC Support area and/or
- Put To Light or Batch Picking areas and/or
- Inbound area and/or
- Outbound area and/or
- Online services and/or any other functions as assigned.
- Provide direction and management to all operation’s employees.
- Provide direction and management to all operation’s employees.
- Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met.
- Ensure adequate staffing within your area to meet the operating plan.
- Report to Team Manager on your area’s performance related to quality, productivity, service and cost.

**KEY PERFORMANCE MEASUREMENTS**
- Engagement - Overall facility engagement scores
- Safety - accidents within your area of responsibility
- Quality - quality rate within your area determined through QA processes
- Service - performance of your area against daily production plans
- Cost - overall productivity rates within your area as compared to goals

**KEY ACCOUNTABILITIES**
- Support and empower Team Members to make decisions, create a highly engaged and high performing team.
- Role models Indigo’s High Performance Characteristics
- Participate in the recruiting and developing a high-performing team that is accountable for creating a best-in-class employee experience
- Works with the Team Manager to develop internal talent; building a bench for future business needs
- Provide consistent, and on-going feedback to your team
- Look for opportunities for self-development and provide continuous feedback to Team Manager
- Lead by example by following all Indigo policies and procedures
- Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality
- Participate in annual performance appraisal with Team Manager
- Effectively conduct and deliver disciplinary actions, as needed to your team
- Ensure that facility cleanliness is maintained daily.
- Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.
- Conduct a daily start up meeting with your team. These meetings should be used to update your group on:

- Standings on measured goals
- Employee recognition
- Information regarding the business
- Upcoming events/business
- Set reasonable and concise expectations for each member of your team.
- Regularly recognize employees for contributions or achievements.
- Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and knowledge
- Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
- Is an agent of change
- Responds to employee feedback in a timely manner ensuring that the employee remains a top priority
- Establishes high performance peer relationships
- Maintains and nourishes relationships with all Indigo employees and business partners
- Remains current and communicates all c