Distribution Centre Team Supervisor

Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning
**We play by the following rules**:
We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
**Job Description**:
Afternoon Shift (3:00 pm - 11:00 pm)
You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Team Supervisor is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity.
DAY-TO-DAY RESPONSIBILITIES
Manage the daily operations of Distribution Centre and/or any other functions as assigned.
Provide direction and management to all operation's employees.
Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met.
Ensure adequate staffing within your area to meet the operating plan.
Report to Team Manager on your area's performance related to quality, productivity, service and cost.
KEY PERFORMANCE MEASUREMENTS
Engagement - Overall facility engagement scores
Safety - accidents within your area of responsibility
Quality - quality rate within your area determined through QA processes
Service - performance of your area against daily production plans
Cost - overall productivity rates within your area as compared to goals
KEY ACCOUNTABILITIES
People
Support and empower Team Members to make decisions, create a highly engaged and high performing team.
Role models Indigo's High-Performance Characteristics
Participate in the recruiting and developing a high-performing team that is accountable for creating a best-in-class employee experience
Works with the Team Manager to develop internal talent, building a bench for future business needs
Provide consistent, and on-going feedback to your team
Look for opportunities for self-development and provide continuous feedback to Team Manager
Lead by example by following all Indigo policies and procedures
Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality
Participate in annual performance appraisal with Team Manager
Effectively conduct and deliver disciplinary actions, as needed to your team
Ensure that facility cleanliness is maintained daily.
Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.
Conduct a daily start up meeting with your team. These meetings should be used to update your group on:
Standings on measured goals
Employee recognition
Information regarding the business
Upcoming events/business
Set reasonable and concise expectations for each member of your team.
Regularly recognize employees for contributions or achievements.
Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Inspires a customer-centric culture bringing to life Indigo's mission of creating joy and enriching lives, and the Indigo Distribution Centre's mission of shipping joy and knowledge
Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
Responds to employee feedback in a timely manner ensuring that the employee remains a top priority
Establishes high performance peer relationships
Maintains and nourishes relationships with all Indigo employees and business partners
Remains current and communicates all changes, events, and programs
Ensures team compliance to all corporate and departmental work policies and procedures
Ensures teams drive best-in-class employee engagement
Records and investigates all incidents/accidents and promotes a safe work environment
Service
Act as a decision maker for all areas of the op