Inside Sales and Merchandising Consultant

Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment.

We’re based in Vaughan, Ontario, with 23 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

Spicers Canada ULC (“Spicers”) is currently looking for a **Full-Time Inside Sales and Merchandising Consultant** located in Kitchener, Ontario reporting to the Customer Service Manager. Hours of work are 8:30-5pm.

**Position Summary**

The Inside Sales & Merchandising Consultant is responsible for providing product information, quotes, alternative products where warranted; take ownership and follow up with the customer, account managers and vendor until the order is complete and customer is satisfied. The incumbent is also responsible for the sourcing decisions, purchase orders and expediting freight where needed. The role requires for the assistance of the branch and region in the attainment of budgeted goals in sales, profit, and ensuring continuous growth within Spicers market segments.

**Key Responsibilities**

Under the supervision of the Customer Service Supervisor and Customer Service Manager, the duties and responsibilities of the Inside Sales & Merchandising Consultant include, but are not limited to, the following:

- Inputting customer orders in the system to ensure timely printing of invoices in the warehouse and delivery of product
- Providing the highest level of service to customers including product information, suggestions of product substitutions or grouping product for pricing and advising customers on how to purchase more efficiently
- Delivery coordination
- Receiving customer feedback and escalating/resolving issues as required
- Maintaining and sharing knowledge of the Company’s line of products
- Establishing and maintaining positive relationships with customers and Outside Sales team;
- Prepare quotations, source vendors, check inventories, confirm price and shipping information and advise relevant staff & departments
- Determine all relevant information has been provided by customer (options/costs/time frames)
- Approve quotations and purchase orders and proofread all documentation
- Advise customers using all provided communication channels on all relevant information and keep Account Managers informed on order status
- Place orders with vendors and approve invoices
- Order samples from vendors
- Respond to customer and employee inquires
- Work out “M” weights / feet per roll etc.
- Source product when required
- Attend sales meetings to ensure outgoing product and market information is current; and
- Other additional administrative duties as required.

**Job Requirements**
- Post-secondary diploma or the equivalent combination of education and experience;
- Minimum 1 - 3 years’ experience in sales and customer service;
- Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging considered an asset;
- Strong communication skills (both oral and written);
- Proficient in using MS Office;
- Excellent attention to detail;
- Excellent customer service skills;
- Strong organization and time-management skills;
- Punctual, dependable, and reliable;
- Excellent teamwork and team building skills;
- Self-directed and self-motivated; and
- Ability to manage multiple projects and priorities.

**Working Conditions**
- Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.;
- Ability to work in a busy, open area office;
- May have to spend long hours in concentration which requires attention to detail and high levels of accuracy;
- This position faces a number of deadlines which may cause significant stress; and
- Work may require occasional weekend and/or evening work

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Inside sales: 1 year (preferred)
- Customer service: 1 year (preferred)