Facilities Operations Support Assistant

Posting Number

**Posting Number**
- SS0619
- Position Information

**Division**
- Finance & Facilities

**Department**
- Facilities, Safety & Security

**Supervisor Title**
- Director, Facilities Operations

**Location**
- Campbell River(CR)

**Posting Type**
- Internal/External Posting

**Position Status**
- Temporary

**If Others, please specify**
- on call

**Desired Start Date**
- 05/19/2025

**Position End Date (if temporary)**

**Weekly work schedule (please indicate the start and end times for each day of work)**

**%**
- 0

**Pay Grade**
- F: (Interim) $28.42 - $30.16

**Position Summary**
- Reporting to the Director, Facilities, the Facilities Operations Support Assistant (FOSA) supports day-to-day campus operations, including building and site maintenance, janitorial services, security coordination, first aid scheduling, and facility rentals. The FOSA works closely with the Facilities Operations Officer (FOO) and other staff to ensure a safe, clean, and well-maintained environment for students, employees, and visitors. This role also provides general administrative support for facilities operations across North Island College (NIC) campuses. The FOSA embodies NIC’s Mission and Values in daily practice.

**Position Competencies**
- Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills

**Duties & Responsibilities**
- Acts as the first point of contact for facilities-related inquiries, assisting with routine operational concerns and referring complex issues to the FOO.
- Greets and directs contractors and visitors to the facilities department.
- Coordinates and schedules office moves, furniture relocations, and equipment deliveries.
- Assists with event setup and planning, including arranging furniture and equipment.
- Serves as the initial contact for alarm-related incidents, including fire alarms, gas leaks, chemical spills, and security concerns, following emergency response procedures and notifying appropriate personnel.
- Coordinates and maintains first aid scheduling to ensure required coverage as per WorkSafeBC regulations.
- Assists with scheduling and monitoring contracted security services, ensuring adequate coverage for daily operations and special events.
- Responds to minor parking lot concerns and security issues, escalating as needed.
- Acts as the contact for emergent maintenance and janitorial issues, reporting concerns to the appropriate team members for resolution.
- Communicates regularly with custodial and security teams to ensure campus needs are met.
- Reviews and assigns Service Desk tickets for facilities requests, ensuring timely responses and resolution.
- Manages access to facilities by issuing and retrieving keys, swipe cards, Salto fobs, and parking passes for employees and contractors.
- Processes internal and external facility rental requests, ensuring proper approvals and agreements are in place.
- Coordinates security and janitorial requirements for facility rentals and special events.
- Other duties as assigned.

**Required Education & Experience**
- High school diploma plus one year post-secondary education in office administration, business, or facilities management.
- Minimum of one (1) year of experience in an administrative, customer service, or facilities support role.

**Required Knowledge Skills & Abilities**
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Effective communication and interpersonal skills to interact professionally with staff, students, contractors, and external groups.
- Basic understanding of building operations, security, and emergency response protocols.
- Knowledge of WorkSafeBC regulations and emergency response procedures is an asset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn new software systems.
- Attention to detail and accuracy in processing requests and maintaining records.
- Problem-solving skills to identify issues and escalate appropriately.
- Ability to handle confidential and sensitive information with discretion.
- Physical ability to perform occasional lifting, carrying, or moving of office furniture and equipment.

**Special Instructions to Applicant**
- Posting Detail Information

**Posting Open Date**
- 05/14/2025

**Posting Close Date**

**Open Until Filled**
- Yes