Transition Manager

**General Information**:

- Req #
- WD00088157
- Career area:

- Services
- Country/Region:

- Canada
- State:

- Ontario
- City:

- Markham
- Date:

- Thursday, September 11, 2025
- Working time:

- Full-time

**Additional Locations**:

- Canada - Ontario - Markham

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Responsibilities**:

- Lead and/or assist in leading transition activities from contract signing to service delivery.
- Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics
- Create and manage project deliverables, milestones and required tasks per the schedule
- Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues
- Coordination of and response to requests for changes from the original specifications
- Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts
- Following established standards and procedures for project reporting and documentation
- Building and maintaining positive working relationship with vendors and external/internal customers

**Required Skills/Knowledge**:

- Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)
- Experience in full life-cycle project development including requirements, design, development, testing and roll-out
- Demonstrated experience in analyzing a business issue and developing a future state recommendation
- Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation;
- Ability to analyze project needs and determine resources needed to meet objectives
- Excellent communication, organizational, leadership, time management, and solution-oriented skills
- Project
- Visio
- Understand and Create Process Flows (Swim lanes, flowcharts)
- Understand and Create Technical Diagrams
- Excel
- Import from different sources of data
- Data Analysis using charts, pivot tables, filters and rules
- Knowledge of basic to advanced Excel functions
- Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
- Strong negotiation ability and attention to detail
- Strong understanding of Transition Management principles, procedures and best practices
- Strong customer focus and ability to manage customer expectations
- Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders
- Strong teamwork and interpersonal skills
- Worked with customers to develop solutions to complex business problems
- Experience working with vendors
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Highly organized and detail-oriented.
- Excellent analytical and problem-solving skills
- Ability to work independently with little supervision
- Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
- Ability to travel up to 50% - as needed by customer
- 5+ years of progressive broad-based information technology and business experience
- Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Master’s degree highly desirable)
- External project management certification such as Prince2, Six Sigma, CAPM/PMI or other project management certification is preferred
- ITIL Foundation Certified is required.

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome

**About Lenovo Services**

We think and act differently

Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Serv