Customer Service Manager

6 days ago

Dartmouth, Canada Signature Supplements Full time

Job description

We are committed to provide the best products and services to our customers and this role is critical to that quality of service. If you are passionate about holistic health, natural medicine and wellness with experience working with supplements, this is the opportunity for you

**Responsibilities**:

- Input sales orders, create custom formula estimates, invoicing and account reconciliation.
- Verify accuracy of Customer Service team activities including sales order entry, reordering formulas, estimates and worksheets.
- Set up and maintain accurate and up-to-date customer account information.
- Provide customer education on how to properly submit orders online and where to find product information through our website.
- Review, manage and maintain Standard Operating Procedures (SOPs) and training programs for new hires and team members.
- Lead team and organize regular training sessions to efficiently communicate procedure changes, reporting and updates.
- Ensure all day-to-day operations are managed by team scheduling and approving department time-off.
- Develop and implement a Customer Assurance Program that includes agreements for ordering policies, customer commitments and an effective loyalty program.
- Create department sales tracking to understand team and business performance, as well as to set reasonable goals.
- Collaborate to develop and implement a commitment to best practice service standards to better serve our customers.
- Work with the Leadership team on process improvement initiatives and effective strategies to enhance overall team and business operations.
- Multitask in a high-paced environment based on business needs.

**Requirements/Attributes**:

- 5+ years of experience in customer service; 2+ years of experience in a leadership role
- A background in holistic health, nutrition, supplements, or natural wellness is preferred
- Solid knowledge of QuickBooks or similar operating system and confident with MS Office suite
- Well developed communication skills to effectively work with all levels of the organization
- Ability to make decisions exercising good judgment, to spot trends and identify ways to maximize operational efficiencies
- Experience with sensitive customer information
- Detail oriented with the ability to prioritize competing tasks and operational demands
- Ability to translate your skills to other employees through training and mentoring
- Solution oriented with strong problem-solving skills

This is a full time (40 hours/week) permanent opportunity with two (2) weeks’ vacation per year along with comprehensive employee benefits including personal days, health benefits and a Group Savings Plan.
- **If you have any significant allergies, asthma or other breathing complications, this job may not be suitable for you._

To be considered for this opportunity, please submit your resume

**Salary**: $24.00-$27.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

**Experience**:

- leadership: 2 years (preferred)

Work Location: One location

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