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Dispatcher

2 weeks ago

Surrey, Canada First Student Canada Full time

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

**At First Student, we are proud to offer**:
Tremendous Career Advancement Opportunities due to a strong presence across North America

Positive and rewarding work environment

**Responsibilities**:
Oversees all routes and scheduling of buses

Counsels and coaches drivers and monitors

Handles heavy phone and radio traffic

Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager

Serves as primary communication liaison with major contracted customer

May handle charter reservations, billing, or driver payroll

Provides solutions to drop-off and pick-up problems

Handle back-up driver duties or perform miscellaneous clerical duties as needed

Completes assignment of special projects

Assists with supervision of day-to-day operations

**Experience and Skills**:
3-5 years’ experience

Class B License Preferred

High school diploma or equivalent

Basic knowledge of radio dispatch equipment

Excellent communication and customer service skills

Ability to deliver under time constraints and deadlines

Previous terminal operations, dispatch, or driver experience

Computer literate