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Engagement Manager

2 weeks ago


Quebec City, Canada Capgemini Full time

**About the job you’re considering**

**KEY RESPONSIBILITIES**:

- Client Engagement: Serve as the primary point of contact for client leadership and stakeholders, ensuring clear communication and alignment of project goals and objectives.
- Project Management: Lead the delivery of large-scale digital transformation projects, managing timelines, resources, budgets, and risks to ensure on-time and on-budget delivery.
- Stakeholder Management: Build and maintain strong relationships with client executives, understanding their business needs, and translating them into effective project strategies.
- Agile Methodology: Oversee and guide the adoption of Agile practices within the project, ensuring that teams are adhering to Agile principles and delivering value incrementally.
- Scrum Master Responsibilities: Act as a Scrum Master when needed, facilitating Agile ceremonies, removing impediments, and ensuring the team remains focused on sprint goals.
- Team Leadership: Oversee project teams, providing guidance, mentorship, and support to ensure high performance and alignment with project objectives.
- Solution Design: Collaborate with technical architects and consultants to ensure that solutions meet client requirements and are scalable, secure, and sustainable.
- Quality Assurance: Ensure that all project deliverables meet the highest quality standards, conducting regular reviews and implementing improvements where necessary.
- Risk Management: Identify potential risks and issues, developing mitigation strategies and ensuring they are effectively managed throughout the project lifecycle.

**Must Have skills**:

- Minimum 8 years of experience in software project management
- Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
- Project Management: Proven experience managing end-to-end project lifecycles using methodologies such as Agile, Waterfall, or Scrum.
- Client-facing Experience: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Experience managing client relationships.
- Stakeholder Management: Ability to work with internal and external stakeholders to define project scope, objectives, and outcomes.
- Problem Solving: Strong analytical and problem-solving skills, with the ability to proactively identify and address challenges.
- Time Management: Ability to manage multiple projects simultaneously while meeting deadlines.
- Leadership: Proven ability to lead, motivate, and inspire project teams, and manage cross-functional teams with a focus on delivering exceptional client value.
- Certified ScrumMaster (CSM), PMP, or similar certifications are highly desirable.
- Agile & Scrum Mastery: Proven experience with Agile methodologies and acting as a Scrum Master, facilitating Agile ceremonies, and driving continuous improvement within teams.

**Nice to have skills**:

- Business Process Mapping: Experience in mapping business processes to Salesforce solutions.
- Change Management: Understanding of organizational change management principles.
- Vendor Management: Experience in managing third-party vendors, contractors, or external partners.
- Global Project Experience: Experience in managing Salesforce projects for international clients or teams.

**Life at Capgemini**

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief

**About Capgemini**

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

**Disclaimer**

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, n