Dispatcher/customer Service

6 days ago

Dorval, Canada Kairon Transport Full time

*We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**
- Manage large amounts of incoming calls
- Dispatch Drivers Local and Long Haul
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Skills**
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Service Team Leader, Dispatch

    2 weeks ago

    Dorval, Canada FED Supply CA Full time

    **Fed Supply specializes in temporary and permanent recruitment for customer service, purchasing, logistics, and transport. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at each stage of your career.** **YOUR MISSIONS**: We are supporting one of our clients in the construction...

  • Bilingual Service Coordinator

    1 week ago

    Dorval, Canada Gunnebo Canada, Inc. Full time

    **Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.** As a BILINGUAL Branch Administrator & Dispatcher, your primary role is maintaining optimal office operations, supporting the branch with day-to-day administrative and dispatching tasks. This position is best suited for an independent worker who...

  • Dispatcher

    2 weeks ago

    Dorval, Canada Mackie Moving Systems Full time

    Mackie Moving Systems a division of Canada Cartage Final Mile, is looking for a full-time _**Dispatcher **_for our Montreal division. **Responsibilities**: - Dispatch company drivers and owner operators according to customer instructions - Regularly communicate with drivers regarding their assignments and direct their activities so that product is picked...

  • Dispatch Coordinator

    6 days ago

    Dorval, Canada Innotech-Execaire Aviation Group Full time

    It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international...

  • Customer Service Representative

    2 weeks ago

    Dorval, Canada Securo Group Inc. Full time

    **Aperçu de l'entreprise** **Responsabilités** - Commander, recevoir et organiser les pièces nécessaires à la visite des techniciens. - Maintenir des enregistrements précis des interactions et des transactions avec les clients à l'aide des systèmes de gestion des services. - Faire preuve d'une excellente étiquette au téléphone en traitant les...

  • Dispatcher

    6 days ago

    Dorval, Canada transport NJ elbak Full time

    Coordinate and schedule the delivery of goods and materials to customers - Monitor and track shipments to ensure timely delivery - Communicate with drivers to ensure they have the necessary information and resources to complete their routes - Plan and optimize routes to maximize efficiency and minimize costs - Resolve any issues or delays that may arise...

  • Dispatcher / Répartiteur(Trice)

    1 week ago

    Dorval, Canada Smardt Full time

    English version below Êtes-vous un professionnel bilingue à la recherche d'un nouveau défi? Aimez-vous offrir un excellent service aux clients? Nous cherchons à embaucher un(e) répartiteur(trice) pour se joindre notre équipe de service dynamique. En tant que répartiteur(trice), vous serez le premier point de contact pour les clients et les...

  • Dispatcher

    18 hours ago

    Dorval, Canada Nour Transport Full time

    **English below** **Responsabilités** - Coordonner et planifier les expéditions afin d’assurer une livraison ponctuelle et une optimisation des itinéraires. - Communiquer efficacement avec les chauffeurs, les fournisseurs et les clients pour fournir des mises à jour et résoudre tout problème éventuel. - Gérer les opérations d’expédition et de...

  • Flight Dispatcher

    18 hours ago

    Dorval, Canada Air Transat Full time

    **Company Description** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable...

  • Dispatch & Flight Coordinator

    2 weeks ago

    Dorval, Canada IMP Group Full time

    **Dispatch & flight Coordinator***: It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group,...