Sales Associate

**Title**:Sales Associate

**Reports to**: Store Manager

**FT/PT**:On-call, casual, PT

**Permanent/Temporary**: Permanent

**Shift**: Monday - Saturday

**Hours of Operation**: 6:30 am - 4:00 pm

**Must be available for the following shift times**:

- **11:00am-6:30pm for Monday to Thursday**:

- **11:00am-4:30pm for Friday**:

- **7:00am-12:00pm for Monday and Wednesday**

**Wage**: $16.22/hour

**Who We Are.**

Welcome to BCITSA Food Services, conveniently located at the Burnaby campus. The Food Services offers a wide selection of drinks (bubble tea, specialty coffees, pops and juices), snacks, sweet treats, and tasty meals, plus a wide selection of school supplies to help you succeed at BCIT.

**The Position.**

The Sales Associate is responsible for providing friendly and efficient service to retail customers through a positive and professional demeanor, efficient payment processing, and possessing solid product knowledge to answer any questions. You will make regular and specialty beverages, and assemble and warm up selected food items, as required. You ensure all merchandise is adequately stocked and handled in accordance with policies. You also have responsibility over the cash drawer. You may also be involved in ordering and receiving supplies, overseeing the safe, filling out forms, and organizing inter-store transfers. Finally, you will perform cleaning and stocking duties.

More specifically, your key duties and responsibilities will be the following:

- Build rapport with customers with authentic, friendly, helpful, and professional demeanour
- Resolve customer questions, complaints, and requests; inform supervisor
- Develop and maintain a solid product knowledge in order to answer questions, and assist customers in locating and selecting products
- Develop and maintain a good knowledge of campus layout, building names and our services, in order to provide directions to students and visitors
- Perform full cycle of transactions efficiently and accurately
- Process transactions through preferred method of payment
- Refund and exchange products
- Prepare and display food, and replenish throughout the day - at applicable locations
- Prepare coffee beans, brew coffee and clean equipment - at applicable locations
- Prepare specialty coffee and other specialty beverages as per prescribed recipes

Other related duties are the following:

- Ensure store always looks neat and professional
- Follow internal merchandising standards and practices
- Assist in changing store displays
- Stock shelves and face products
- Clean all work areas, contact surfaces and equipment
- Support Student Executives and other staff members in their respective initiatives

With a proactive, engaging attitude you are someone who promotes customer service, teamwork, and communication in line with our culture and objectives. You are positive, customer orientated, and resourceful in your abilities to support the operation of the BCITSA Food Services.

In addition, you must have:

- High school diploma or equivalent
- Six months of experience in a similar role
- Basic proficiency using Windows computers
- FoodSafe Level 1 (for f/t positions)
- Multi-tasking skills

**Competencies**
- Accountability
- Attention to Detail & Accuracy
- Continuous Development
- Collaboration
- Creative Thinking
- Communication
- Cultural Awareness Leadership
- Customer Service
- Organizing & Planning
- Entrepreneurship Problem Solving
- BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə̓ m (Musqueam) First Nations._

**Job Type**: Casual

**Salary**: From $16.22 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Monday to Friday

Shift:

- Day shift
- Evening shift
- Morning shift

Work Location: One location