Supervisor, Supervisor, Clinical Services

**About us**:
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,400 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor, has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897. Please visit our website for more information.

At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives. For our staff, we are proud to help them be the best they can be both now and into the future. Our staff love working in the community because they can see a real impact in the lives of their clients and their families. See more about working with Carefor.

We are driven to help our staff learn, develop and be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule we’re looking out for you and your family.

**Job Summary**

As the Supervisor, Clinical Services you are responsible for daily delivery of personal support services provided by PSWs. You will complete personal support care plans with new clients, update care plans as required, participate in client case conferences, and support the resolution of identified service concerns. In collaboration with the Professional Practice Team, you will support the orientation of new staff, provide ongoing staff training, follow up with any identified job performance issues and complete regular performance reviews. In doing so, you will ensure high quality personal support services are delivered to Carefor clients. Further, you will use evidence-based, best practice guidelines supported with informational data to ensure successful team performance. This position description outlines the key responsibilities and the nature of work. It is not a comprehensive inventory of all duties and tasks of the position.

**Primary Responsibilities Include**
- Oversees and assists the Manager with the clinical operation of the PSS program
- Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
- Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
- Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
- Completes annual performance reviews on assigned Personal Support Services staff
- Identifies and discusses with the Manager employee issues requiring disciplinary action
- Assists in determining the required staffing complement based on identified needs
- Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
- Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.

**Operational And Organizational Responsibilities**
- Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan
- Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care
- Works in collaboration with client/family to develop the Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the PSS care team.
- Supports PSW scheduling by providing recommendations regarding client care needs
- Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints
- Health And Safety Responsibilities
- Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
- Participates in health and safety training including WHMIS and applies this knowledge
- Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work

**Problem Solving**
- Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.
- Decision Making/Independence of Action
- Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.
- Direction is generally received for outliers to organizati