Flight Coordination Lead

7 days ago

Calgary, Canada Skyservice Business Aviation Full time

**Skyservice Business Aviation**

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

**Your future at Skyservice**:
Here at Skyservice we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring a strong attention to detail in a fast-paced environment to a team that works together to exceed expectations. We focus on excellence and are committed to supporting and developing our teams

***:

- As the Flight Coordination Lead you will be at the helm of our fleet's operations, leading every aspect from pre-flight preparations to post-flight evaluations. Your primary focus will be on ensuring safety and regulatory compliance while also guaranteeing an exceptional client experience.

**SUMMARY OF RESPONSIBILITIES**:

- Oversee the comprehensive flight management of the fleet, including optimizing operational schedules to adhere to airport requirements and regulations set forth by various airport authorities/aviation authorities such as CARs, FAA, EASA, US DOT, CTA, CBSA, TSA, and any related investigation.
- Foster strong working relationships between the Flight Coordination team and Flight Crews, cultivating a healthy organizational and inclusive culture, while optimizing collaboration and efficiency.
- Ensure seamless flight management by overseeing work assignments, balancing workloads, and actively monitoring operational irregularities to provide optimal support to both crew and clients.
- Manage relationships with third-party vendors for after-hours, international trip support and flight following, ensuring seamless coordination and compliance.
- Enhance and spearhead the implementation of the division-wide training program aligned with standard operating procedures and company policies.
- Develop department operating standards in consultation with management, and promote company defined standard operating procedures and company policies.
- Additional duties as assigned.

**QUALIFICATIONS AND SKILLS REQUIRED**:

- Post-secondary diploma or degree in Aviation Management, or a related field, or possess equivalent experience.
- A minimum of 3 years’ experience in flight management, flight dispatch, or flight coordination and equivalent experience in a customer-facing role.
- Proven leadership, collaboration, and organizational skills, coupled with a keen attention to detail
- Exhibits a positive team-oriented attitude and maintain a strong work ethic.
- Possesses exceptional communication and customer service skills.
- Thrives in high-pressure situation and collaborates effectively across organizational boundaries.
- Flexibility to provide coverage and support outside of regular business hours as required.
- Experience with RockwellCollins’ Flight Operation Systems (FOS) is highly preferred.

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