Critical Operations Manager

**Critical Operations Manager**

**THE COMPANY**:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

**THE POSITION**:
STACK is looking for a Critical Operations Manager (COM) to support a local data center campus. As a leader in STACK’s Critical Operations team, the COM must possess an expert level of knowledge and will be responsible for assisting the Vice President, Critical Operations in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The COM is responsible for all operational aspects and uptime of the data center. The COM will also be focused on the implementation of programs related to Safety, Team, Availability, Communication, and Knowledge. All data center operations staff will report to the Critical Operations Manager.

The COM is responsible for the implementation of the Data Center Operations Program at their site and is responsible for employee training and ensuring all staff is adequately qualified to perform their duties. Holding regular team meetings and individual 1:1 sessions is required. The COM will develop and maintain CAPEX and OPEX budgets at the site level. They will also be responsible for project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly. The COM is a people leader and will be responsible for the performance and conduct of all critical operations employees.
- Lead and implement a standardized culture of always working safely across all STACK data centers.
- Advise the Vice President, Critical Operations of the status of the site level preventative and corrective maintenance programs.
- Operate, monitor, maintain, and respond to abnormal conditions within the facility.
- Implementing site-level efficiency projects and maintaining overall site design PUE.
- Ensure STACK preventative and predictive maintenance program is executed.
- Training and mentoring of junior staff.
- Manage vendor relationships and service contracts.
- Manage vendor procurement and billing process.
- Site budgeting and forecasting for both CapEx and OpEx.
- Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
- Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
- Develop and maintain individual training plans for each employee in line with the STACK training and development program.
- Be a customer liaison for all site-level inquiries.
- Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
- Expert technical review of procedures
- Expert technical review of company standards and policies
- Manage site audits both internal and external
- Adherence to compliance standards
- Manage systems to avoid unplanned, customer-impacting outages
- Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
- Navigate and utilize CMS, EPMS, and BMS systems.
- Provide day-to-day exceptional customer service and support.
- On-call availability may be required to respond to emergency situations at the data center
- The site staff includes Assistant Critical Operations Manager and Critical Operations Technicians. The expected span of control for this position will range from 4 to 12 direct reports.

**THE DETAILS**:

- Location: Toronto, Ontario (Canada)
- Travel: Very mínimal expected for this role
- Must be eligible to work in the Canada
- Must pass a comprehensive background screening.

**Required Education and Experience**
- High school diploma or greater
- 5-7 years’ experience in a data center or other related mission critical operations role.

**Preferred Education and Experience**
- Bachelor’s Degree or equivalent work experience
- Enrollment in accredited college degree program designed for engineering or data center operations

**Additional Eligibility Requirements**
- Ability to sit or stand for extended periods of time.
- While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, climb stairs, balance, stoop or kneel, talk and hear.
- Must be able to lift and/or move up to 25 pounds.
- Ability to reach with hands and arms.
- Ability to see at close