Operations Manager, Critical Environments

Program Manager, Critical Environments The Program Manager, Critical Environments is responsible for the research, development, implementation, deployment and ongoing management of the corporate critical environment program within one or a few select accounts. Key Duties & Responsibilities Researches, develops, implements, deploys and manages the critical environment program for assigned account(s). Works in cooperation with site management, client team members and/or subcontractors to implement critical environment-specific operations and maintenance strategies. Leads the implementation of the critical environment program for assigned account(s). Executes the critical environment strategy in cooperation with the customer’s team and/or critical subcontractors. Leverages information technology, resources, and processes while delivering cost effective services. Ensures that all personnel associated with the critical sites are trained and competent in order to perform in a well-planned executed fashion, sharing in the sense of urgency surrounding mission critical operations and facilities. Provides leadership, advice and expertise to meet all service level agreements, key performance indicators and facility uptime objectives. Implements operations procedures, document management protocols, capacity planning, change management, risk mitigation support, disaster recovery support, incident reporting, point of delivery analysis, etc. Executes account level quality assurance program and ensures delivery of services meets or exceeds the requirements set out in the statement of work of the contract and complies with internal BGIS policies and standard operating procedures. Develops and maintains positive relationships with clients. Conducts operational and infrastructure risk assessments for critical environments as part of an ongoing risk reductions process. Investigates and determines root cause of equipment failures. Provides recommendations to clients for upgrading equipment and maintenance routines to reduce the risk of unplanned outages. Researches through various networks for technological changes and industry best practices. Knowledge & Skills Demonstrated experience in mission critical facilities and operations with a focus on data centers and/or the telecommunications industry University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses) Minimum of 5 years of job related experience Excellent at planning and organizing Strong analytical and problem solving skills Knowledge of building standards and requirements Knowledge of mission critical procedures, reliability, programs and policies Knowledge of industry best practices relating to mission critical infrastructure Strong skills at documenting and communicating/training procedures, job tasks, etc. Ability to implement & deploy critical facilities risk management programs Strong technical skills in mechanical, electrical, life safety and security systems found in CE environments Licenses and/or Professional Accreditation P.Eng. is preferred but not mandatory. Certified Data Centre Professional, CET (Mechanical or Electrical), and/or HVAC or Electrical Interprovincial Trade license. This is a regular, full-time position with a salary range of $93,972 - $117,466 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. About Us BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. BGIS is an equal opportunity employer, and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. #J-18808-Ljbffr