Manager, Children's Services

**Who We Are**

Founded in 1889, **YWCA Hamilton** is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

**YWork for us?**

At **YWCA Hamilton**, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

- On-the-job training and professional development opportunities
- Childcare discounts
- Opportunities to get involved in our community
- A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team

**Position Description**

**Job Code**:1-MCC-2024

**Department**: Children’s Services

**Reports to**:Departmental Director

**Location**:Hamilton, ON

**Hours of Work**:37.5 hours per week

**Start Date**:TBD

**Posting Date**:December 11th, 2024

Accountable for the management and provision of high-quality licensed child care centers, before and after school programs, camps and recreation programs and activities, in keeping with the YWCA mission, vision and values while adhering to the YWCA policies and procedures and quality standards, as well as the regulations of the Child Care and Early Years Act. Manages and monitors all programs related to the YWCA Hamilton Child Care department including implementation of the work plans, service delivery, program reporting, budget allocation and management of staff.
- Manages and monitors the effective day to day operation of the Child Care department;
- Oversees and manages the successful delivery of child care programs and projects, including program planning, quality development, operations and evaluation;
- Ensures program outcomes are achieved according to set targets and quality standards; monitors programs and projects to mitigate risk, ensure compliance with Ministry of Education requirements, YWCA policies and procedures; escalates to Director as required;
- Ensures compliance with the Child Care & Early Years Act and develops action plans with child care supervisors to improve compliance and quality outcomes across all service delivery locations;
- Ensures implementation of How Does Learning Happen pedagogy across all service delivery locations to promote a sense of belonging and support the healthy development of all children enrolled;
- Monitors YWCA Hamilton’s Storypark app to ensure its use among frontline educators and supervisors as a communication tool with families, and to ensure that documentation is aligned with YWCA Hamilton child care quality standards;
- Updates, develops and ensures positive, professional communication with parents/families, community partners, outside agencies, co-workers and support staff on an ongoing basis;
- Resolves and manages crises and/or emergency situations; escalates to Director as required;
- Manages special events and activities at YWCA sites and within the community;
- Assists Director with budget development; manages and monitors budget;
- Monitors enrolment, to maintain operating capacity and keep the program within budget;
- Work collaboratively with funding bodies and service delivery partners;
- Supports the finance department to ensures all collections/billings, refunds, reconciliations, and other transactions are completed accurately and on time;
- Promotes programs in the community through multiple channels including community engagement strategy and collaborating with peers and leaders outside the YWCA Hamilton;
- Manages the marketing and promotion of programs and activities; working with Supervisors, Director, and other departments including Development and Finance;
- Prepares reports for the Director on activities and outcomes of all programs;
- Communicates, consults, educates and influences stakeholders and funders (e.g. Ministry of Education,, City of Hamilton, Haldimand Norfolk County, school board partners, Community Living, R.E.A.C.H, hospitals, Children Aid Society, etc.);
- Represents the YWCA Hamilton at community events and on relevant committees; often in an advisory role;
- Ensures that service expectations for professional communication, documentation and recordkeeping are maintained at a high standard;
- Identifies and evaluates risks associated with all programs and takes appropriate action to control the risks;
- Maintains high level of confidentiality when working with sensitive and personal child/family, employee and contract information;
- Understands emerging trends, leading practices, industry professional