IT Field Technician
4 days ago
**Job Overview**
**Duties**
- Provide technical support for desktop and laptop systems across multiple operating systems including Windows, macOS, and Linux.
- Troubleshoot software issues and perform hardware diagnostics to resolve client problems promptly.
- Assist in the configuration and maintenance of computer devices and networking equipment, including firewalls and LAN setups.
- Utilize tools such as ServiceNow, Jira, and BMC Remedy to track service requests and document resolutions.
- Offer help desk support to clients, ensuring clear communication throughout the troubleshooting process.
- Conduct regular maintenance checks on client systems to prevent potential issues.
- Collaborate with team members to improve processes and enhance service delivery.
- Maintain up-to-date knowledge of industry trends and emerging technologies relevant to IT support.
**Requirements**:
- Proficiency in VPN technologies and experience with computer networking concepts.
- Solid understanding of operating systems including Windows, macOS, and Linux.
- Experience with technical support roles involving desktop support, IT support, or help desk functions.
- Familiarity with software troubleshooting techniques and computer hardware components.
- Strong communication skills with the ability to convey technical information clearly to non-technical users.
- Customer service-oriented mindset with a commitment to providing high-quality assistance.
**Job Type**: Freelance
Pay: $21.56-$36.33 per hour
Expected hours: 5 - 20 per week
**Benefits**:
- Flexible schedule
- Mileage reimbursement
- Work from home
Work Location: In person
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