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Receptionist & Customer Service Representative

3 weeks ago

Saanichton, Canada Pacific Fireplaces Full time

Pacific Fireplaces is your premier fireplace store. We are locally owned and family operated since 1999, specializing in the installation and maintenance of gas, wood, electric fireplaces & ductless heat pumps. We are a well-established company looking for long-term employees to grow and advance within the company.

We currently have one opening for the position of showroom receptionist/assistant. This is a full-time position with some seasonal considerations.

If you are a responsible person full of enthusiasm, detail oriented and possess excellent customer service skills you may be the person we are looking for.

**Duties for this role will include but are not limited to**:
Greet & screen clients and direct clients to appropriate staff member

Answer phone and direct calls to relevant staff

Create invoices, receive payments from customers and record the amount received on the sales orders

Assisting clients on showroom floor by demonstrating products, providing education and resources to perspective clients

Learn & use dispatching & invoicing system software

Dispatch technicians to installation & service jobs

Perform and maintain general cleaning and organizing schedule of showroom

Gain relevant product knowledge in order to assist clients over the phone or in the showroom

Continuous learning of hearth products and relevant product knowledge in order to assist clients

Assist potential customers by answering product and service questions

Perform any other special duties as requested by manager

**Requirements and Qualifications**:
High school diploma is required

At least one-year customer service experience/ administrative experience is required

Ability to be comfortable on sales floor is an asset

Strong interpersonal/customer service skills

Basic math skills for invoicing

Proficient in Microsoft Office (Word, Excel, Outlook)

Strong written and verbal communication skills

A positive attitude with the ability to communicate and interact with customers and colleagues in a professional manner

Ability to stay organized while effectively multi
- tasking

Quick learner

Ability to work as a team and work independently with minimum supervision

Desire to learn and grow within the company

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: $19.00-$25.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)