General Manager at Harmony Hill Retirement Community

Harmony Hill Logo:
**General Manager at Harmony Hill Retirement Community**

Permanent Full time

Harmony Hill opened in 2015 and has blossomed ever since. Harmony boasts 3 beautiful residences for seniors, each with their own distinct lifestyle. If you are looking for a challenging role, with a wonderful team; we would love to hear form you

Reporting directly to the Executive Leadership of Lev Senior Living, this senior leadership role, is responsible for the overall success and operation of the business. This role is accountable for all areas of the operation from financial management, regulatory compliance, and resident well-being. The General Manager understands the importance of leading by example, is an exceptional problem solver and is passionate about achieving success through results. In the role of General Manager, you will drive organization success through strong communication and interpersonal skills. You will be responsible for building trusted relationships to drive positive results by empowering an effective sales team, fostering team cohesion, and inspiring a culture of excellence in service delivery and accountability.

Key responsibilities
- Ensure the delivery of exceptional customer service for residents, through day to day management and strategic growth.
- Provide the highest level of care to all residents, ensuring systems and processes are maintained.
- Engage all staff members and empower your managers to lead their teams, setting them up to succeed.
- Manage the annual budget to meet financial targets.
- Engage with the local community to support sales and high occupancy rates.
- Resolve the requests and concerns of residents and their families when required.
- Manage employee relations with unionized employees, including negotiations of Collective Agreements.
- Assist managers in hiring, training, guiding, supporting and disciplining all employees.
- Models and promotes a positive team spirit, with a warm and inviting environment.
- Familiar with coordinating in-house community care programs
- Shares our core values of Trust, Integrity, Passion, Accountability and Impact.
- Will lead through our core competencies of being Resourceful, Caring and Dedicated.
- Believes a team can achieve remarkable things by working together.
- Has a minimum 3 years experience in progressive leadership roles in the industry or equivalent.
- Has excellent coaching & interpersonal skills.
- Is knowledgeable of the RHA, and other regulatory authorities for Retirement Living.
- Has Sales/Marketing experience, and finance skills.
- Has excellent customer service skills.
- Has excellent communication skills in English.

If you have a passion for working with seniors, love leading by example and are ready to work with autonomy; we would love to hear from you

If you are confident you are the right fit for the role of General Manager, we look forward to hearing from you

In addition to a competitive wage, you will find Lev Senior Living offers thoughtful employee perks; from employee discount programs & team building fun to opportunities for education and growth.

**Please note: Some websites state wages or wage ranges at their own discretion.**

**Any wages stated on the posting have not been provided nor approved by the employer.**

**Wages are based on the responsibilities of the role and the applicants experience and will be discussed between final applicants and the hiring manager.**

Lev Senior Living is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify Lev Senior Living if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Lev Senior Living will work with you to determine how to meet your needs.