Community Relations Coordinator

**Welcome to Livita Retirement Residences.**

Guided by the philosophy that a balanced lifestyle is a better lifestyle, Livita Retirement Residences is dedicated to providing seniors with programs and services that promotes a balanced retirement lifestyle and helps older adults lead better, more fulfilled lives.

At Livita Retirement Residences, we’re all about **Making a Difference** in the lives of the residents and families we serve. If you are a great leader and looking to make a difference, we would like to meet you. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home.

**Scope of the Position**

Reporting to the General Manager, the Sales Consultant (Community Relations Manager) is responsible for creating and implementing all marketing and promotional activities related to the retirement community. The Community Relations Manager is also responsible for communicating and promoting the variety of services and amenities available and will focus on developing relationships and executing strategic plans to maximize occupancy.

**Key Activities**
- **Marketing & Occupancy**_**Sales**:

- Conducts tours, provides information to the general public and community organizations, and follows up on leads in a timely manner.
- Develops and fosters outreach partnerships within the community.
- Manages telephone inquiries and converts to personal visit bookings.
- Tracks sales activity in a CRM database and analyzes reports to identify sales trends specific to the community and residence.
- Leases the rental units in the retirement residence.
- Meets established residence-specific sales targets.
- Develops, implements and evaluates a marketing strategy in cooperation with the General Manager and the leadership team to ensure optimal occupancy is achieved for the home.
- Reviews competition availability, status and offerings on a regular basis updating the General Manager on a regular basis.
- Develops and implement marketing initiatives to attract prospects and referral sources
- Researches community publications and newspapers for potential editorial or advertising opportunities
- Orients new residents to ensure a smooth transition to the home.
- Responds to resident issues and family inquiries and concerns
- Identifies and resolves individual residents' concerns and issues in a timely and effective manner.
- Participates as a member of the leadership team and provides support to the other members of the team.
- **Qualifications**_
- Grade 12 Diploma or equivalent.
- Post secondary education in a related field - Sales, Marketing, Communications and or Public Relations would be an asset or a background in a service industry-related position.
- Previous experience in marketing and/or customer service (preferably in seniors living).
- Previous experience networking with hospital discharge planners is an asset.
- Minimum 2 years of experience and proven track record in achieving/exceeding targets will be given preference.
- Solid knowledge of digital and social media tools/technologies and experience utilizing these within a business environment.
- Proven ability to plan, organize, and direct delivery of social events.
- Effective interpersonal, leadership and conflict resolution skills.
- Computer literate with knowledge of related software programs.
- Ability to communicate effectively, orally and in writing
- Valid provincial driver's license required.
- **Compensation**_

A competitive compensation package has been designed to attract top performers.

**Job Types**: Part-time, Fixed term contract

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- retirement living sales: 2 years (preferred)

Work Location: In person