Enrolment Services Representative

**_Posting #22-175CU _**:

- _

**Enrolment Services Representative**
**Office of the Registrar**
**Regular, Full-time**

**Purpose**

Reporting to the Associate Registrar - Enrolment, the Enrolment Services Representative (ESR) is responsible for providing front-line customer service and administrative or resource support within, and to, the Office of the Registrar.

**Responsibilities**

Specific duties will include a broad range of administrative, clerical and service functions that support the current and evolving needs of students and the office, and contribute to the continual improvement of efficiencies.

Service and support in the following areas will include, but are not limited to:

- Processing registrations, transcript requests, confirmation of enrolment, and mail;
- Maintaining websites, assisting with travel bookings and campus tours;
- Maintaining and organizing file room and office supplies, which may require occasional lifting;
- Assisting with special projects and event planning;
- Providing coverage for colleagues when required; and
- Other duties and special projects as required, including data cleanup, record maintenance and system testing.

**Qualifications**
- 1 year certificate or diploma in business administration or related field;
- 2 or more years of related experience in a post-secondary environment within a Registrar’s Office or Student Services setting.

An equivalent combination of education and experience will be considered. Relevant experience should demonstrate:

- Proficiency in the Microsoft Office Suite;
- Working knowledge and experience utilizing reporting tools and relational databases (i.e. Banner);
- Working knowledge of the Freedom of Information and Protection of Privacy Act (FIPPA);
- Demonstrated ability to work with discretion and confidentiality;
- Customer service orientation;
- Strong interpersonal and communication skills;
- Ability to prioritize workload and work independently in a busy and challenging environment with multiple and changing deadlines; and
- Ability to effectively communicate and work collaboratively with staff, faculty members and students.

**Salary**

This position has been classified at a Grade 5. The annual salary range for this position is $48,077.27 to $50,072.56 and the normal starting salary will be $48,077.27.

Normal hours of work will be 8:30am - 4:30pm, Monday through Friday. Some evening and weekend work is required periodically, particularly in peak times.

**Our Commitment to Diversity and Employment Equity**

The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming and safe campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.

**About the Community**

Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.

Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.

UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.

**To Apply**

**Internal applicants from CUPE Local 3799 will be given priority consideration.**

Please forward your resume and proof of education quoting competition #22-175CU to:
Human Resources, University of Northern British Columbia,
3333 University Way, Prince George, BC, V2N 4Z9

Inquiries:
(250) 960-5521

**Job Types**: Full-time, Permanent

**Salary**: $48,077.27-$50,072.56 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Relocation assistance
- Tui