Payroll Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.

The Plan Sponsor Administration team links people, technology and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.

**Responsibilities**
- Manage payroll files, which includes:

- Set up the system that allows the file to run
- Schedule and coordinate running the files
- Quality-check the files
- Send the files to the client
- Answer inquiries about the files and their content
- Manage pre-authorized debit (PAD) files, which includes:

- Run queries to identify members who require pre-authorized debit (PAD)
- Build the pre-authorized debit (PAD) file that contains the members and their premiums
- Upload the pre-authorized debit (PAD) file into the treasury system
- Answer inquiries about the pre-authorized debit (PAD) transactions in the files
- Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients

**How will you create impact?**

Reporting into the Manager of PAD & Payroll, you are part of a group of Payroll Specialists within the larger AdminAdvantage team. Delivering payroll files to clients on time with accuracy contributes to the overall success and top tier service we provide our clients.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- You realize that the need to continue to learn and invest in your own development is a never-ending journey.
- You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do.
- You learn FAST. You pick up new ideas, concepts, technologies, and tools easily.
- You have an experience in accounting.
- You demonstrate accountable behavior - you take initiative, and show ownership in everything you do.
- You “go with the flow” and can adapt to change, and even embrace it.
- You successfully manage competing priorities like a champion.
- You maintain your composure and best-self during challenging times or challenging interactions.
- You enjoy working with partners, have top-notch communication skills and are passionate about making their work easier and more efficient.
- You love seeing your team and members of your team succeed. You use the knowledge and skills of your team members, even those with less experience than you.
- You improve morale on your team with good humour and passion for your role.
- You’re comfortable driving solution progress forward - even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you.
- You’re a capable and innovative problem-solver. You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things - and you do something about it

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
- Championing Co