Collections Analyst

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including M&M Food Market, Fas Gas Plus, Pioneer, RaceTrac, Superpumper, Ultramar, Chevron, Esso, ON the RUN, Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, Sparlings Propane, Elbow River Marketing and Parkland Refining.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title: Collections Analyst**

**Team and Location: Shared Services - Calgary, AB or Dartmouth, NS**

**Position Summary**:
Reporting into the Credit Supervisor, the Collections Analyst is responsible for minimizing and effectively managing credit risk and exposure (collections) associated with the Accounts Receivable portfolio assigned. The incumbent will play a pivotal role in educating customers and partners the importance of payments being made in a prompt manner, and in accordance with the terms of sales.

**Key Responsibilities**:

- Maintain a standardized credit processes and offer possible improvements where necessary.
- Oversee a portfolio of various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangement within our authority level and make decisions on held orders.
- Recommend process improvements and assess the effect they will have on internal and external customers. Liaise with branches on all credit related questions they may have.
- Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
- Address all credit related complaints and come up with a solution.
- Liaise with collection agencies regarding proposals, settlements and litigation; follow up to provide additional account details or obtain status updates.
- Manage administrative tasks regarding customer portfolios i.e. reports.
- Keep up to date on collections rules regarding consumer rights (i.e.: bankruptcy CCAA, and other options for creditor protection.
- Develop and maintain relationships with Operations, Finance, Corporate Adjudication and Sales advising them of customer situations when required.
- Conflict management with internal and external customers, i.e.: peer to peer relationships.
- Review aging reports with Supervisor and Management to ensure outstanding balances are being investigated.
- Payment investigation and communication with Cash Application team.

**Q**ualifications and Skills**:

- 5 years previous credit/collections experience within a Commercial and/or Retail environment.
- Fluent in Microsoft and experience in any collection’s software. Excel skills required.
- Excellent written and verbal communication skills, combined with an approachable manner.
- Preference will be given to those with working knowledge of:

- Canadian Sarbanes Oxley Regulations (Bill 198)
- Canada Privacy Act
- Confident and professional with the ability to adapt to the customers specific situation (both internal and external) and building strong relationships.
- GetPaid and JDE experience would be considered an asset.
- Ability to review account transactions and reconcile any outstanding payments or incomplete payments.
- Ability to work in a fast-paced environment under deadlines and KPI’s.
- Able to work well in a team environment but also independently (uses tools to make decisions).

**We Offer**:

- Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
- A share in our success through the Employee Share Purchase Plan and 100% company matching.
- A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
- Participation in Parkland Pledge, an employee-driven charitable giving program.
- An employee referral program - earn up to $2000 for your referral.
- In-house learning and development opportunities, leadership training, international opportunities.
- Discount Programs and Educational Scholarship Programs for family members.
- Save on gas at our participating gas stations across Canada (Chevron, Fas Gas, Ultramar, and Pioneer).
- A safety focused w