Work From Home- Call Center Agent in Quebec

2 weeks ago

Quebec City, Canada American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT

What You’ll Do on a Typical Day

Advise and arrange travel for corporate business customers (both individuals and groups)

Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided

Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

Use positive telephone service techniques and act on special customer requests

Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

Passion for excellence in client service, including proactive anticipation of needs

Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)

Professional communication (written and verbal)

Attention to detail

Act with integrity, and look after personal traveler information

Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

Resolving customer issues quickly and independently / with supplier

Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location Quebec, Canada

The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

  • Telehealth Call Center Agent

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full time

    Job SummaryThe Elite Job is seeking compassionate, detail-oriented, and customer-focused Telehealth Call Center Agents to join our rapidly expanding healthcare support team. As a remote healthcare agent, you will be the first point of contact for patients across Canada, assisting with appointment scheduling, triaging calls, offering basic healthcare...

  • We Urgently Need Just 2 People From Quebec

    4 weeks ago

    Quebec, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Halton Hills, Victoria, Surrey, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, W, Canada Occupons Quebec Full time

    OverviewWe Urgently Need Just 2 People From Quebec - Market Research Assistant - Work From Home Jobs - Part-Time JobThe Market Research Assistants are responsible for giving online feedback on a variety of Quebec topics including their political views, buying habits and opinions on consumer satisfaction, app reviews, software usability and other issues.This...

  • Financial Services Chat Agent

    2 weeks ago

    Quebec Province, Canada Gatestone & Co. Inc Full time

    **As a Gatestone Team Member, here’s what’s in it for YOU!** Life at Gatestone is **fun **and **rewarding**! The customer experience is at the heart of our DNA. As a Financial Services Chat Agent, you will be responsible for answering chats from customers with the goal of listening, understanding, and resolving issues in a timely manner. You will have...

  • Sales And Customer Service Specialist – Cantonese Or Mandarin

    6 days ago

    Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada IO Solutions Contact Center Morocco Full time

    Sales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site)Join to apply for the Sales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site) role at IO Solutions Contact Center MoroccoSales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site)4 weeks ago Be among...

  • Damage Insurance Agent

    4 days ago

    Quebec Province, Canada Square One Insurance Services Full time

    **OUR COMPANY** At Square One, we’re aiming to modernize home insurance so that it better meets the needs of people today, not those from the 1970s or earlier. We’re doing this by eliminating unnecessary complexities built into traditional policies, and by living the following values: - Treat people the right way. - Take ownership and solve problems. -...

  • Agent(E) D’approvisionnement/procurement Agent

    1 week ago

    Quebec City, Canada Ungava Tulattavik Health Center Full time

    **Overview**: English version will follow Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du Nunavik. Il dessert sept communautés Inuites avec autant de CLSC, un centre pour personnes âgées et un centre hospitalier à Kuujjuaq. Il emploie environ...

  • Sales and Customer Service Specialist – Cantonese or Mandarin

    2 weeks ago

    Fredericton, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southweste, Canada IO Solutions Contact Center Full time

    Job Description IO Solutions Contact Center is looking for Cantonese-speaking and / or Mandarin-speaking candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting stated...

  • Administrative Office Assistant Job- Work from Home

    3 days ago

    Québec City, Canada Top Level Promotions Full time

    Job DescriptionWork from Home Data Entry & Office Administration – Flexible Online RoleAbout the Job We are seeking organized and motivated individuals in Quebec City, Quebec, Canada, for an entry-level remote position in data entry, office administration, and online research. This work-from-home opportunity is ideal for beginners looking to gain hands-on...

  • Work From Home Insurance Sales Agent

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada American Income Life Insurance Full time

    Work From Home Insurance Sales Agent – AO Globe LifeLocation: RemoteJob Type: Full-TimeAbout AO Globe LifeAO Globe Life is one of the fastest-growing agencies under Globe Life, a trusted name in insurance for over 70 years. We specialize in providing families, individuals, and organizations with the protection they need through customized benefit programs....

  • Remote Bilingual

    6 days ago

    Quebec City, Canada BMO Financial Group Full time

    VIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 **Must be fully bilingual (French/English), New Grad, great opportunity for students graduating in December.** **Are You Ready to Build Your Career in the Financial Services Industry while Working From Home?** **Yes, you read that right. This is a **Remote Role** meaning you will be **working at home**...