Corporate Facilities Administrator

: 1250463

Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**
Act as the first contact to all external visitors to Staples corporate head office. Represent Staples to the highest degree in a professional, friendly & efficient manner, including answering all incoming telephone calls to Staples head office. Main point of contact for Security - FOB, reporting, PCI, HIVE, Corporate admin for Travel related partners and programs (Vision/Amex/Enterprise Car rental as examples)

**Specifically, you will**:
Incoming Calls (Customer Service25
- Responsible to receive, process, and appropriately direct incoming telephone calls to Home Office.
- Act as an effective first-line resource in response to requests for information from customers, suppliers and employees.

Greeting Visitors/Safety and Security: 30%
- Greet all visitors to the site and process their arrival, including photographing all visitors and issuing daily photo ID visitor badges, informing associates of each arrival
- Daily administration with our Building Access Control system (temp fobs/re-sets)
- Facility Services reporting
- Issue temp fobs to associates as required
- Responsible for FOB creation, modifications and reporting
- Creation of photo id badges (permanent)
- PCI reporting

Corporate Administration: 40%
- Identify process improvements opportunities related to the Front Desk
- Onboarding new users to HIVE
- Onboard new users to Concur (travel)
- Update any profile information in Concur (dept changes, GL codes etc)
- Maintain list of BTA and P Cards (Amex)
- Reconcile HO P Card
- Monthly Travel reporting
- Open Past ETA HO related WO/PO
- Eway approval screening - Retail
- Any Pandemic related reporting (Attendance etc)
- Back up support for Mail Centre duties

Emergency Response: 5%
- Provide first contact for emergency calls received by following Staples emergency procedures
- Manage and maintain defibrillator and first aid kit at reception area
- Contact appropriate HO personnel in any emergency situations
- Contact appropriate HO Facilities personnel when required for any facilities emergency

**Some of what you need**
- High school diploma required.
- Post-secondary education an asset.
- Minimum 3 years of previous administrative role ideally with reception experience
- Ability to verbally communicate clearly and effectively.
- Well-developed PC skills, including Microsoft Word, Excel, and PowerPoint.
- Bilingualism an asset
- Ability to handle multiple tasks simultaneously.
- Maintaining a professional appearance at all times.
- Competent in making choice, independent action or judgments.
- Sound knowledge of safety & security procedures relating to a reception area within a large corporate environment.

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

LI-Onsite
bringyourpassion

**Job** Facilities

**Location(s)** CA-ON-Richmond Hill

**Schedule** Full-time

**Employment Statement