Dispatch Coordinator
2 weeks ago
**The job details for this position are outlined below.**
**Responsibilities**:
- Independently manage delivery planning and orders for daily transportation of DEF to customers with a view to achieving cost and service objectives
- Optimize driver’s schedule
- Use the Tools available to optimize planning whether being adhoc tools or software installed specifically for Bulk management
- Communicate short term Customer forecast to Procurement department to optimize inbound flows
- Make appropriate cost decision based on order size, supplier available
- Build ad hoc business case for Customer routing optimization (delivery frequency, tank size. Etc )
- Make appropriate cost vs. service decisions (delay order, accept and/or refuse rush orders, etc )
- Provide after-sales service to customers; communicate proactively in the event of any incident and respond to calls
- Follow up on deliveries to customers by 3rd party carrier or internal drivers and escalation to Managers when on going issues
- Work closely with other Supply Chain departments and with Sales to find solutions and communicate both internally and externally about any problems that arise
- Communicate with Equipment Service team when issues are related to those aspects and dispatch service requests to service team
- Maintain an in-depth knowledge of internal and customer operations
- Be accountable for the on time Invoicing to customers and distributors to ensure accurate inventory level
- Validate freight invoices for distributors and carriers
- Participate into projects such as implementation of Bulk software
- Carry out invoicing and other transactions in ERP system
**Job requirements**
- Excellent analytical skills (Excel, Logistics cost analysis, etc )
- Proactivity, independence and initiative
- Communication and interpersonal skills
- Deep sensitivity to customer needs
- Results-oriented approach
- Bachelor’s degree in logistics preferred
- At least 1 to 3 years of experience in logistics and/or planning and/or inventory management
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Nisku, AB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatch: 3 years (preferred)
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