Dispatch Coordinator

**COMPANY OVERVIEW**

Backwoods Security Services Ltd. is an Alberta-based security and protective services provider owned by the Alexis Nakota Sioux Nation. We are part of the larger family of Backwoods Energy Services, which prides itself in its ability to execute on oil & gas projects in a safe, cost effective and timely manner. This culture is the basis on which our security company has been built, and is reinforced by our security management team, which consists of senior professionals who have managed security requirements for major projects and organizations throughout Alberta. With our access to highly experienced Indigenous security guards, Backwoods Security Services offers top-tier security execution while creating a positive socio-economic impact within Indigenous communities.

**ROLE SUMMARY**

Mange the overall schedule and coordination of Backwoods Security Services ensuring we operate with excellence, with an aim to realize our mission. Provide a professional interface with the public, addressing client and employee requirements in a professional and engaging manner. Lead your team to accomplish respective divisional goals. You will be reporting directly to Operations Manager.

**RESPONSIBILITIES**
- Manage and develop employee schedule on a frequent basis, ensure all shifts are being covered, contract obligations are being met and adjustments are made to meet client requests.
- CCTV Administration requirements
- Allocation of security personnel to execute contracts.
- Oversee operations schedule for all projects which includes people, trucks and assets.
- Assist in overseeing cost spending and tracking to ensure profit margins are met, and indirect costs are minimized.
- Oversee recruitment from a planning perspective and ensure Field Supervisor understands upcoming needs.
- Manage Backwoods security safety program and ensure it is being fully implemented and assist the HSE Manager with any specific Security HSE requirements.
- Manage equipment assets according to contract needs ensuring company owned assets are utilized first, rentals thereafter. Manage truck maintenance, damage and repairs ensuring mínimal cost and maximum operational excellence.
- Oversee and administer the use of security software.
- Ensure Backwoods HR programs are being fully implemented and engage with HR Recruiter on any people matters as required.
- Ensure operational efficiencies and continual operational improvement.
- Ensure all contracts are read, understood and being followed as required and project profits are maximized,and clients are satisfied with our services.
- Capable workforce leader, able to provide expertise, best practices, and lead by example.
- Ensure proper guidance is in place to drive decisions to mitigate potential risks that might arise.
- Work will not only take place during conventional business hours, will require some on-call shifts on a rotational basis and able to assist as required in the event of an emergency.
- Willing to work evenings weekends and holidays as required.

**QUALIFICATIONS**
- Experience in developing, managing, and maintaining a schedule.
- Experience in Security related field not a requirement but will be considered an asset
- Valid and current Alberta driver’s license
- Must be flexible and willing and work additional hours as required
- Exceptional verbal, written, and presentation skills
- Demonstrated ability to work effectively in a high stress, deadline driven, ever-changing work environment while prioritizing tasks and assignments
- Ability to handle multiple tasks and strong ability to maintain organized workflow
- Strong communications skills and the ability to build effective working relationships with a variety of stakeholders
- Competency in Word, Excel and Outlook
- Highly organized, excellent decision-making skills and problem-solving skills
- Knowledge of management principles and skills.
- Leadership experience with excellent interpersonal skills

KEY PERFORMANCE INDICATORS
- Backwoods mission is fulfilled, indigenous employment goals are met.
- Security program performance - client satisfaction/retention.
- Ensure contracts are fulfilled, project margins are maximized, division is profitable, and revenue is increased.
- Specific Schedule targets are achieved, and mínimal revenue loss is mitigated with appropriate schedule maintenance.
- Backwoods safety program is followed, and no one gets hurt.
- Dispatch Centre Calls are handled with in set limits and escalated or dealt with as per protocols.

**HOW TO APPLY**

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

SB

Pay: $30,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule: