Admissions Coordinator

Admissions Coordinator

Indigenous Recovery Solutions Inc.

Indigenous Recovery Solutions Inc. is driven by a mission to foster healing and resilience in Indigenous communities through a Métis-rooted, holistic approach to recovery. In partnership with the Otipemisiwak Métis Government—the self-governing Métis Nation within Alberta, founded in 1928 and representing over 70,000 Métis citizens, Indigenous Recovery Solutions Inc. is proud to launch New Beginnings, a transitional housing initiative grounded in Métis ways of healing and community care.

Guided by Métis values of kinship, mutual aid, and cultural pride, this program blends evidence-based recovery practices with Métis traditions, ensuring participants reconnect with their heritage while building a strong foundation for lifelong wellness. The program supports relatives on their recovery journey while honouring Métis governance, intergenerational wisdom, and land-based healing traditions.

New Beginnings is deeply committed to cultural safety, anti-racist practices, and the advancement of Indigenous health equity. As a program grounded in Métis traditions, we strive to create an environment where all community members are treated with dignity and respect, free from discrimination, and supported in their healing journey.

Reporting to the Program Manager, the Admissions Coordinator is the primary contact for onsite admissions at New Beginnings. This role ensures a smooth, supportive intake process for clients and their families, while also providing administrative support to the program. The Admissions Coordinator works closely with the RSG Central Admissions Team and operational staff to deliver a welcoming and organized admission experience.

Role-Specific Accountabilities
- Serve as the first point of contact for admissions, answering inquiries from clients, families, and referral sources.
- Conduct introductory phone calls with potential clients and provide information about the admissions and intake process.
- Coordinate logistics and scheduling for client arrivals, ensuring all required documentation and information are collected.
- Communicate regularly with the Central Admissions Team and update workflow documents to ensure accuracy and real-time occupancy tracking.
- Monitor and report admissions data, including call logs and conversion rates, to leadership as requested.
- Provide administrative support including data entry, maintaining client files, scheduling, and general office tasks.
- Support coordination of client intake requirements in collaboration with clinical and residential staff.
- Assist with general administrative duties such as correspondence, record-keeping, and basic financial processes (e.g., petty cash handling).
- Adapt to varying client and program needs, which may occasionally include evening or weekend work.

**Qualifications**:

- Experience in admissions, intake, or client services preferred.
- Experience in general office administration required.
- Strong organizational and multitasking abilities.
- Excellent phone manners and interpersonal communication skills.
- Ability to interact effectively with individuals at all levels.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- Comfortable learning and adapting to new technologies.
- Attention to detail and accuracy in data entry and record-keeping.
- Familiarity with database management systems is a plus.
- Basic understanding of financial processes, including petty cash management.
- Ability to work with basic financial documents.
- Willingness to assist in various tasks and areas around the facility.
- Adaptability in a dynamic and evolving work environment.

Conditions of Employment
- Successfully complete and pass a Vulnerable Persons Criminal Record Check prior to initiating employment and annually thereafter.  

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Application question(s):

- Do you have working knowledge of Indigenous traditions?

**Experience**:

- Addiction Recovery: 1 year (preferred)
- Administrative: 2 years (preferred)

Work Location: In person