Banquet Captain

2 weeks ago

Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

Key Responsibilities:

- Provide the Banquets team with guidance, support, and lead by example.
- Maintain heart of house areas for proper supplies, organization and cleanliness.
- Liaise with guests on special arrangements and requests.
- Liaise with management team on any issues pertaining to department; effectively communicating through daily log reports.
- Assign tasks, ensuring they are completed accurately and on time.
- Ensure event spaces are set up correctly as per the Banquet Event Order and ready for service.
- Assign stations and side work to Banquet Servers and communicating changes to assignments as they arise.
- Assist in the training, development and improvement of department and In Room Dining Associates.
- Resolve guest complaints, ensuring guest satisfaction.
- Prepare charges of event functions for payment, adhering to all cash handling and payment process policies and procedures.
- Additional duties, as assigned.

Qualifications & Experience:

- Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times.
- Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Must be self directed, motivated and demonstrate exceptional customer service.
- Excellent ability to communicate clearly, concisely, and openly in all interactions.
- Keen decision-making and problem-solving skills.
- Strong English communication skills - both written and verbal.
- Ability to maintain flexible work schedule, including mornings, evenings, weekends, and holidays.
- Serving it Right and FoodSafe certifications.
- Education: High School Diploma at minimum preferred.

Experience: Minimum of 2-year previous experience in a similar capacity, preferably in an upscale convention hotel environment

**Job Type**: Permanent

**Salary**: $19.36-$22.12 per hour

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Evening shift
- Morning shift

Supplemental pay types:

- Tips

Work Location: One location

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