Retail Flat Supervisor

**Retail Flat Supervisor**

Receiving and Flat Department

**Schedule**

The hours of operation for our Cambridge Distribution Center are Monday through Friday from 6:30 a.m. to 3:00 pm.

**Position Summary**

The Retail Flat Supervisor will assist management in overseeing all day-to-day operational tasks in the Receiving, Retail Flat processing, and VAS department at the CDC. This position will work closely with management and several production departments to ensure that departmental key metrics and goals are met, supports company policies, procedures and safety while creating an inclusive high-performance culture.

**Responsibilities**

The responsibilities of the Retail Flat Supervisor will consist of but are not limited to the following:

- Provide hands-on leadership overseeing operations in Receiving, Retail FLAT processing and VAS while performing day-to-day activities on the warehouse floor to ensure daily workload is completed in a timely and efficient manner
- Coaching receiving lead to ensure receiving dock records/BOL are maintained for every shipment and paper works are organized by date
- Scheduling deliveries and verifying retail receipts after performing research for any discrepancies if any or if required
- Lead receiving team to ensure retail receipts/purchase orders are staged and processed in a timely and efficient manner
- Lead and coach department leads to empower them to lead production team to achieve production rates
- Lead production team with unloading, receiving, and processing of merchandise
- Working on receipt of new merchandise, put away and picking of back stock merchandise, sorting to ship by specific load times (including staging merchandise for sorter), and scanning stations to prepare for sorting.
- Lead inventory control operations and cycle counting of reserve locations to achieve higher location accuracy
- Lead FLAT RSU operation and sorting functions which include but not limited to inducting, packing, and closing transfers
- Work closely with management and team members to ensure merchandise and products are delivered in compliance with business requirements, on schedule, and within budget
- Identify, plan, and coordinate daily activities of team members and determine staffing/manpower needs to schedule and assign work to direct reports
- Follow all MOS procedures including daily huddle, DOR, employee tours, tracking lost time, keeping the communication boards up to date and completing action plans
- Practice Continuous Improvement Methodology Skills
- Motivate and oversee the work of hourly warehouse team members to achieve desired results in productivity, teamwork, safety, quality, and job knowledge
- Hourly communication with team members regarding production goals and expectations
- Plan and manage supplies consumption
- Ensure accurate and rapid movement and processing of merchandise as well as accurate count of every product through the sorter before shipping
- Attend daily department meetings and communicate vital information to production areas
- Assist with overseeing and ensuring performance planning, coaching, and evaluations of direct reports
- Maintain a professional relationship with team members, customers, and vendors while ensuring prompt and courteous customer service
- Training employees thoroughly in all procedures and processes related to their jobs while providing proper follow through and maintain a good flow of communication with management and all personnel
- Provide regular coaching, communication, and feedback to employees
- Document, track, and maintain performance metrics of direct reports in EMOS
- Interact with and maintain a positive relationship with management and department staff
- Participate in the recruitment process of hiring new employees
- Help maintain and promote positive employee relations and morale whenever possible by practicing good servant leadership principles in a contextual environment to always promote teamwork
- Ensure warehouse/material handling equipment and tools are operating properly and safely so that employees can perform their job functions without interruption
- Special projects as needed, and any additional duties assigned by management team

**Qualifications**
- High School Diploma or Equivalent required, additional education is a plus
- Experience in a hands-on supervisory role preferably in a fast-paced, high-volume distribution center environment with a high degree of responsibility
- Must be hands-on with strong leadership skills and the demonstrated ability to motivate, encourage, and lead team members
- Knowledge of a Management Operating System
- Working knowledge in the use of warehouse technology including radio frequency scanners, material handling equipment and machinery, sorter systems, conveyors, metal hooks, plastic bags and packaging, cardboard boxes, tape dispensers, and other materials necessary to the production and packaging of our merchandise
- Effective time management, conflict m