Inside Sales Consultant

2 weeks ago

Coquitlam, Canada Spicers Canada ULC Full time

**Job description**

Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment.

We’re based in Vaughan, Ontario, with 23 regional locations that include custom manufacturing facilities in Edmonton, Toronto, and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

We are currently looking for a **Full-Time** **Inside Sales Consultant **located in Coquitlam, BC reporting to the to the Branch Manager, Sign Graphics.

The Inside Sales Consultant is responsible for providing sales support and customer service to customers. The incumbent is also responsible for attainment of budget goals, sales, profit, and ensuring continuous growth within their market segment.

**Key Responsibilities**

Under the supervision of the Customer Service Manager, the duties and responsibilities of the Inside Sales Consultant include, but are not limited to, the following:

- Receive, process, adjust orders, and assist customers as required with the online GOSpicers site
- Inputting customer orders in the system to ensure timely printing of Pick Slips in the warehouse and delivery of product
- Monitoring backorders and updating customers as required
- Providing the highest level of service to customers including product information, suggestions of product substitutions or grouping product for pricing and advising customers on how to purchase more efficiently
- Delivery coordination
- Receiving customer feedback and escalating/resolving issues as required
- Sourcing alternative product if required
- Maintaining and sharing knowledge of the Company’s line of products
- Establishing and maintaining positive relationships with customers and Outside Sales team
- Working closely and co-operatively with our Warehouse and Resource Centre departments to efficiently meet the needs of our customers
- Monitoring of inventory
- Additional administrative duties as required
- Other duties as assigned

**Minimum Requirements**
- Post-secondary diploma or the equivalent combination of education and experience
- Minimum 1 - 3 years’ experience in sales and customer service
- Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging considered an asset
- Strong communication skills (both oral and written)
- Proficient in using MS Office
- Excellent attention to detail
- Excellent customer service skills
- Strong organization and time-management skills
- Punctual, dependable, and reliable
- Excellent teamwork and team building skills
- Self-directed and self-motivated; and
- Ability to manage multiple projects and priorities

**Working Conditions**
- Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.
- Ability to work in a busy, open area office
- May have to spend long hours in concentration which requires attention to detail and high levels of accuracy
- This position faces a number of deadlines which may cause significant stress
- Work may require occasional weekend and/or evening work

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- What are your salary expectations?

**Experience**:

- sales: 1 year (preferred)

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