Inside Sales Representative

1 week ago

Coquitlam, Canada Hydrowest Products Ltd. Full time

Hydrowest Products Ltd. is a heating and gas products wholesaler in BC. We are hiring one full-time Inside Sales Representative to join our team. Monday - Friday: 8:00 a.m. - 4:00 p.m.

**Core Responsibilities**:
**Customer Service**:
1. Providing product technical information to customer based on technical product drawing from manufacturer

2. Reading technical chart and providing accurate product sizing as specified by customer

3. Providing solutions, suggesting alternative solutions when an issue/problem occurred to customer or co-worker

**Sales Assistant**:
1. Answering sales calls, identifying products, checking accuracy, and generate picking order for warehouse team

2. Assisting inside sales in checking the accuracy of sales order down to picking order prior to parts being shipped to our customer or being picked up by our customer

3. Assisting outside sales manager in administration of products/parts warranty claims and service warranty claims

4. Follow-ups and proactively monitor ongoing back-order sales and new sales lead

5. Identifying right person to handle sales calls, attend and process the sales, or transfer the calls/take messages as necessary for the right person who able to process the sales

6. Assisting in marketing initiatives in creating content using available social media platforms, and responding to online customer comments/inquiries

7. Other duties as assigned to help with warehouse/operations and sales team

**Qualifications**:

- Knowledge and understanding in gas fitting, plumbing, mechanical, HVAC, gas, and heating products
- Proficient in using Microsoft Excel and Word
- Organize, efficient, and great with problem solving
- Excellent communication and interpersonal skills
- Mechanical aptitude is an asset
- Ability to operate a forklift is an asset

**What We Offer**:

- Competitive compensation adjusted with progress and relevant experience
- Medical/dental benefits/life insurance after 3 months probationary period
- Monday - Friday 8:00am - 4:00pm

**Salary**: $18.00-$26.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Application question(s):

- What is your salary expectation?

Work Location: In person

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