Supervisor, Intake Branch

**POSITION**

**INTAKE SUPERVISOR, ADOLESCENT CENTRAL TEAM**

**INTAKE BRANCH**

The Intake Supervisor supervises and provides ongoing support and clinical direction to a team of front line workers delivering casework services to children and families, adhering to the standards set out in the Child, Youth and Family Services Act, Ministry guidelines, the Ontario Risk Assessment Model and accompanying standards and CAST policies, protocols and procedures.

**MAJOR RESPONSIBILITIES**Provide supervision and coordination to team of staff including hiring, determining work priorities, assigning cases, providing direction and training, setting performance standards, conducting performance appraisals, etc.
-Provide individual clinical supervision and direction to team of workers including facilitating and supporting workers in the assessment of client needs and the development of treatment and/or care plans. Evaluate the effectiveness of interventions and treatment goals, and provides guidance to workers in the finalization of service decisions, as required. Provide ongoing professional expertise support and training to team members.
-Review and approve placement choices for children requiring care through the Society.
-Maintain detailed records/systems for tracking case assignment.
-Provide information and recommendations to the Branch Director regarding case management decisions and plans for cases of a particularly contentious, sensitive, complex or high risk nature.
-Promote excellence in the delivery of client service and support workers in the handling of difficult and sensitive cases, provide a team environment in which workers can examine personal feelings related to specific cases, and facilitate the empowerment of workers in decisions which affect their working conditions and/or professional development.
-Participate as a member of the Branch Management Team in the development and implementation of branch service plans and priorities. Provide input to the development of Branch and Society policies and procedures.
-Initiate and maintain effective partnership relationships with various internal/ external resources/ services.
-Lead and/or participate on a number of Branch, Agency or community committees.
-Act as Duty Supervisor within the Branch on a regular basis, rotating with other Supervisors in the Branch.
-Ensures Society’s Code of Ethics, Confidentiality, Anti-Oppression/ Anti-Racism, Harassment & Discrimination policies, etc. are incorporated into self and team.
-Creates and leads teams that reflect diversity, support differences and encourages different perspectives.
-Uses sound judgment in consideration of financial resources within branch/departmental budget.
-Ensures compliance with Society’s financial policies and procedures.
-Performs additional duties, as assigned.
-Works and ensures assigned staff, work in a safe manner in accordance with the Society’s health and safety policies and procedures and all relevant legislation.

**QUALIFICATIONS**

**Education and Experience**:

- Bachelor Degree (B.S.W. or M.S.W. degree preferred) and three (3) years’ experience in Child Protection.
- Authorized Child Protection Worker designation.

**Knowledge and Skills**:

- Extensive knowledge of the Child, Youth and Family Services Act, Ministry guidelines, Society policies and procedures.
- In depth experiential and theoretical knowledge related to the practice of child welfare.
- Demonstrated supervisory and leadership skills with a strong emphasis on a balanced participatory and action oriented work/ management style.
- Excellent written and verbal communication skills.
- Demonstrated ability to resolve conflicts, elicit cooperation, negotiate and to collaborate.
- Competence in problem analysis, judgement and decision making, especially under difficult circumstances with minimum information and rigid time constraints.
- Demonstrated ability to prioritize competing work demands and to manage a high volume of work.
- Consultative and presentation skills to liase effectively with a broad range of community resources and services.
- Demonstrated knowledge of Equity, Training and SOS principles and practice.
- Familiarity with the OACAS Authorization process, an asset.
- Proficiency in a second language, an asset

**OTHER INFORMATION**

**Accommodation at CAST**
- We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at
416-924-4640 x2300
. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner._

**Equity Hiring Strategy and Application Process**
- racialized (vis