Service Advisor

**Service Advisor - Lexus of Kelowna**

**The Company**

Sentes Automotive has three dealership locations in Kelowna, including Lexus of Kelowna, Kelowna Mercedes-Benz, and Kelowna Infiniti Nissan. We are a family owned, progressive and dynamic automotive group. We excel in the areas of training, technology, facilities, process and developing new talent. Each of the three locations operate separately, yet our operations team provides group resources and support, collectively. If you are considering relocating, there are many reasons why the Okanagan is an amazing place to live. With hiking trails, wineries, Big White and the lake all nearby, you truly get to experience the best of all four seasons in the Okanagan. If you live here, you know that already

**The Culture**

Sentes Automotive is committed to:

- An informative and seamless onboarding process
- Being an active member of our local community
- Doing business in a transparent and honest manner
- Providing the best possible customer experience
- A positive and professional work environment
- Ensuring our staff are knowledgeable and have the tools to excel
- Modern, clean, and inviting facilities
- Diversity, equality, and inclusion
- Being progressive and open to change (your feedback matters)
- Innovative technology
- The health and safety of our staff & customers

**The Position**
- The Service Advisor is the key public relations role within the service department. The primary impression of our company is, in part, a result of how we service what we sell. As such, the Service Advisor must be both tactful and realistic in the client relationship. You are a bright, energetic, well spoken, solution oriented individual who believes that the path to success is paved with hard work, dedication, and exceptional customer service.
- Report to the Fixed Operations manager
- This position is full time and starting immediately
- Dealership hours of 7:30am - 6:00pm (closed Sundays and statutory holidays)

**The Requirements**
- 4+ years of service consulting preferably with Lexus or other luxury brand
- Positive attitude, strong work ethic and willingness to learn
- Passion for the automotive industry
- High degree of honesty and integrity
- Appreciation for professionalism, processes, and structure
- Ability to prioritize in a fast pace work environment
- Attention to detail
- Proficiency in computer skills
- Valid and clean driver’s abstract
- CDK/One-Eighty/Xtime experience

**The Perks**
- Competitive wage ($60,000 - $100,000)
- Benefit package including health, extended health & dental, and Employee Assistance Program
- Group Retirement Savings Plan (GRSP) matching program
- Sentes Academy (in house employee development training)
- Advancement opportunities within the group
- Employee vehicle purchase and service program
- Industry leading automotive software
- Company and social club sponsored events including BBQs, golf tournaments, staff lunches, holiday parties and more (we like to have fun)

**The Application**

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$100,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Kelowna, BC V1X 4J8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Automotive: 1 year (required)
- Service Advisor: 1 year (required)

Licence/Certification:

- Work Permit (required)
- Driving Licence (required)

Work Location: In person