Service Advisor

4 days ago

Kelowna, Canada Fraserway RV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our **Kelowna, BC** Dealership as **Service Advisor**. This is a **Full-Time, Regular** position.

The primary focus of the Service Advisor is customer service. The Service Advisor is held accountable to ensuring all customers are treated with respect and integrity, ensuring a smooth book-in process by under promising and over delivering. If the location does not have a Service Manager, the Service Advisor will report directly to the General Manager.

The Service Advisor is responsible for listening to customer concerns and requests and working with the RV Service Technicians to ensure everything necessary is done to meet and exceed the customers’ expectations. It is important to clearly communicate with the customer at the time of drop-off and pick-up as the customer must approve the repair costs prior to completing the work.

**WHY JOIN OUR TEAM**

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble _**(emphasize team over self), **_Hungry _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team

**JOB DUTIES**:

- Adhere to the company Mission, Vision & Values
- Scheduling customer appointments
- Create work order upon phone book in
- Ensure follow up with your customers
- Provide estimates and quote repair work
- May assist in warranty with manufacturers and warranty administration as directed by the Service Manager
- Maintain a neat desk service counter area
- Any other items, as directed by the Service Manager

**REQUIREMENTS**
- Secondary education
- Service advisor training and/or certificates
- Customer service training and/or certificate
- Service advisor and customer service experience.
- Previous related experience
- Must be able to work Saturdays
- An outstanding personality
- A positive attitude that impacts those around you
- Excellent communication skills
- Thrive in a fast paced environment
- Problem solving and analytical skills
- Organizational and priority-setting skills
- Ability to multitask
- Ability to perform under pressure and handle customer issues and concerns

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

  • Service Advisor

    2 weeks ago

    Kelowna, British Columbia, Canada Horizon Ag & Turf Full time

    ←Back to all jobs at Horizon Ag & Turf /Martin Motor SportsService AdvisorCompany: Martin Motor SportsLocation: KelownaService Advisor Wage range $24-$28.00 hour depending on experienceTeam up with the Best People and the Best productsAre you a problem solver with exceptional customer service?Do you want to be part of a company with decades of experience...

  • Service Advisor

    2 weeks ago

    Kelowna, British Columbia, Canada Martin Motor Sports Full time

    Company: Martin Motor SportsLocation: KelownaService AdvisorCompetitive Compensation PackageTeam up with the Best People and the Best productsAre you a problem solver with exceptional customer service? Do you want to be part of a company with decades of experience serving Powersports and Marine Equipment? Join our team as a Service Advisor to take your...

  • Service Advisor

    2 weeks ago

    Kelowna, British Columbia, Canada Velocity Truck Centres Full time

    Drive your career forward with a dynamic role as a Service Advisor / Business AdministratorPosition: Service Advisor / Business AdministratorType: Fulltime PermanentLocation: Kelowna, BCWho We Are:Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like...

  • Automotive Service Advisor

    1 week ago

    Kelowna, Canada Kelowna Subaru Full time

    We're looking for someone who is passionate about delivering an exceptional customer experience to join our growing team as a Service Advisor. You will play a key roll in fostering relationships with Dealership customers. **Your Key Responsibilities** - Providing exceptional customer service to our valued clients by exceeding their needs and expectations. -...

  • Automotive Service Advisor

    18 hours ago

    Kelowna, Canada Kelowna Toyota Full time

    Kelowna Toyota is currently accepting resume's for the position of Automotive Service Advisor. We have moved into our brand new state of the art facility and are looking for 1 highly motivated team player to join our dynamic team. Excellent customer service skills is a must as well as sales experience. We offer a competitive pay plan and benefits package....

  • Service Advisor

    1 week ago

    West Kelowna, Canada F1RST Truck Centre Full time

    Position: Service Advisor Position Type: Full time Location: Kelowna, BC "Our customer experience starts with you!" **What You're Passionate About**: You have a passion for creating a high quality customer experience. You are welcoming, committed and detail-oriented. If you strive to be the superhero of the service team, then the Service Advisor role is for...

  • Senior Automotive Service Advisor

    1 week ago

    Kelowna, British Columbia, Canada BCAA Full time $51,454 - $64,317

    Why BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We're driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities,...

  • Member Service Advisor

    1 week ago

    Kelowna, Canada Beem Credit Union Full time

    Beem is a new credit union with 80 years of history. Rising to the rapidly evolving challenges of the financial services industry and inspired by cooperative values, our founding credit unions recognized that we can do more together. Beem means light. It means energy. It means a brighter financial future. United as Beem, we are combining our strengths to...

  • Member Service Advisor

    19 hours ago

    Kelowna, British Columbia, Canada Beem Credit Union Full time

    Beem Credit Union: Banking for every journeyBeem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we've united to create a financial partner that offers both digital ease and people-first service.Our mission is clear: financial wellness for all. We help British Columbians achieve their...

  • External Service Advisor

    5 days ago

    Kelowna, Canada Traveland RV Canada Full time

    External Service Advisor – Recreational Vehicles If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally...