Bilingual Specialty Support Representative, Canada

**Job Description**:
**Job ID**:

- BILIN008287**Employment Type**:

- Regular**Work Style**:

- hybrid**Location**:

- Montreal,QC,CanadaToronto,ON,Canada**Role**:

- Bilingual Specialty Support Representative, Canada Payment ServicesCompany Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The Bilingual Specialty Support Representative, Canada Payment Services will be responsible for prompt payment processing to UKG’s customers utilizing Canada Payment Services product offering. Reporting to the Manager, Specialty Product Support, this person is also responsible for providing world class support to UKG’s customers through first point of contact problem resolution.

**The applicant must be able to work onsite at least 3 days/week in our Montreal, Quebec or Toronto, Ontario office locations.**
- Duties and Responsibilities:

- Execute assigned payment processes in a timely and accurate manner
- Resolve assigned Canada Tax Remittance cases within SLA timeline
- Assist internal and external customers with questions related to customer concerns
- Reconcile tax data to ensure accurate remittances
- Collaborate with cross functional partners including but not limited to Trust/Treasury Operations, Implementation Partners, Customer Success, Privacy Risk & Compliance, and Product Development
- Monitor new customers through the implementation process by ensuring that requirements are met, and set-up is accurate and in compliance
- Work both independently and as a part of a virtual team
- Other Special projects or tasks assigned by management
- Basic Qualifications:

- 1+ year of Payroll, Financial Services Operations, and/or Support Operations experience
- 1+ year of Customer Service/Support experience
- Demonstrated communication skills (bilingual) in English and French language, both oral and written
- Preferred Qualifications:

- Experience working with/in UKG Product suite
- HR, Payroll, and/or HCM domain experience
- Professional banking, payroll, tax, or accounting experience
- Bachelor’s degree in Business or a related discipline
- Strong analytical thinking skills with excellent problem-solving abilities
- Strong organizational skills with demonstrated attention to detail and ability to prioritize/multi-task
- Excellent written and verbal communication skills

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Disability Accommodation

Avec 80 000 clientes et clients répartis dans 150 pays, UKG est la plus grande entreprise de logiciels privée basée aux États-Unis dans le monde. Et nous ne faisons que commencer. Voulez-vous apporter vos idées audacieuses et votre esprit de collaboration à une organisation qui a encore beaucoup à construire et à réaliser? Lisez la suite.

Chez UKG, vous obtenez plus qu’un simple emploi. Le travail se fait dans un but préc