Benefits Operations Manager

2 weeks ago

Winnipeg, Canada Western Financial Group Full time

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

**Benefits Operations Manager**

In this role you will be responsible for** **inspiring, developing, engaging and supporting a high performance team to integrate service and selling strategies that drive business growth, retention and service excellence.

**Here is what a typical day looks like**
- Develop a high performance team through employee development, performance management, coaching, succession planning and team effectiveness
- Analyze processes and consistently improve and update to ensure a high level of operational success
- Drive cross-selling and delivery of service, selling and product knowledge training
- Lead on the implementation of operational plans and facilitating cross-team collaboration
- Build and nurture a constructive working relationship with insurance program partners and clients
- Support program renewals including negotiating rates and acceptance of renewal terms, proposing coverage changes and assisting with retention strategies for at-risk accounts
- Collaborate with Director and management teams to set strategies and implement tactical plans and budgets
- Drive production and analysis of key retention and sales reports to realize trends, measure productivity and take action to adapt tactical plans

**The value you bring**:

- Post-secondary degree or diploma in Business studies, or equivalent working experience
- 3-5 years of experience in an Operational or Administrative Leadership role
- Demonstrated experience collaborating with Directors and Management teams
- High quality of customer service
- Strong attention to detail
- Strong Verbal and Written communication
- Strong understanding of Employee Benefits
- LLQP is an Asset

Hours: Full time, 37.5hrs/week

Location: Winnipeg

Pay Scale: $75,000 - $100,000

Requisition #: 80913

**What if I don’t meet every requirement?**

If you’re excited about the role but your experience doesn’t check every box - we still encourage you to apply. You may be the right person for this role - or we might have another that suits you even better

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.

**Health and Wellness**

We take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do - it’s engrained in our culture though the Western Financial Group Communities Foundation.

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