Member Service Counsellor

3 days ago

Remote, Canada CAA North & East Ontario Full time

**POSITION: Member Service Counsellor - Travel Services Call Centre**

**LOCATION: Work-From-Home**

**Summary Description**:
Member Service Counsellors work in CAA North & East Ontario’s Travel Services Call Centre and assist Members with a variety of inquiries and purchases. They address queries primarily through the phone and the web. Member Service Counsellors provide information regarding travel, touring, and TripTik products; International Drivers' Permits, insurance, and memberships. They renew, upgrade, change account information and sell CAA memberships by phone. In this role, Member Service Consultants will also be responsible for selling our CAA Travel Insurance Product.

**Duties/Responsibilities**:

- Respond to member inquiries regarding travel, membership, and Member Benefits, providing prospective members with information on all CAA North & East Ontario services.
- Renew, upgrade, sell new memberships and add associates as required.
- Take TripTik (TT) and Automotive Touring (AT) orders over the phone or download from the web; add TT orders to CRM; complete TT orders and mail them
- Receive and distribute calls as required, putting information into the member database as required.
- Sell International Drivers Permits (IDPs) and Travel Insurance, as required
- Outbound calls to Members
- Sell CAA Travel Insurance to Members

**Desired Qualifications/Skills**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- TICO certification is required
- A diploma from a Travel & Tourism program or related discipline is an asset
- Previous Call Center experience is an asset
- Excellent customer service skills required
- Sales Experience an Asset
- Fluency in Both Official Languages is desirable
- Basic Computer Skills
- Some shift work is required. Available to work weekends, including Sundays

**Compensation**
- Base Salary: $18.22 - 21.34 per hour
- Generous Sales Incentives
- Health & Dental Benefits
- Pension Plan
- 2 Weeks Vacation
- CAA Membership

Employment is contingent on a successful Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

**Job Types**: Full-time, Permanent

**Salary**: $18.22-$21.34 per hour

**Benefits**:

- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay

COVID-19 considerations:
All COVID-19 Safety Measures are strictly enforced at all CAANEO locations

**Experience**:

- Call Centre: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- TICO (required)

Work Location: Remote

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