Member Service Counsellor

6 days ago

Remote, Canada CAA North & East Ontario Full time

**POSITION: Member Service Counsellor - Travel Services Call Centre**

**LOCATION: Work-From-Home**

**Summary Description**:
Member Service Counsellors work in CAA North & East Ontario’s Travel Services Call Centre and assist Members with a variety of inquiries and purchases. They address queries primarily through the phone and the web. Member Service Counsellors provide information regarding travel, touring, and TripTik products; International Drivers' Permits, insurance, and memberships. They renew, upgrade, change account information and sell CAA memberships by phone. In this role, Member Service Consultants will also be responsible for selling our CAA Travel Insurance Product.

**Duties/Responsibilities**:

- Respond to member inquiries regarding travel, membership, and Member Benefits, providing prospective members with information on all CAA North & East Ontario services.
- Renew, upgrade, sell new memberships and add associates as required.
- Take TripTik (TT) and Automotive Touring (AT) orders over the phone or download from the web; add TT orders to CRM; complete TT orders and mail them
- Receive and distribute calls as required, putting information into the member database as required.
- Sell International Drivers Permits (IDPs) and Travel Insurance, as required
- Outbound calls to Members
- Sell CAA Travel Insurance to Members

**Desired Qualifications/Skills**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- TICO certification is required
- A diploma from a Travel & Tourism program or related discipline is an asset
- Previous Call Center experience is an asset
- Excellent customer service skills required
- Sales Experience an Asset
- Fluency in Both Official Languages is desirable
- Basic Computer Skills
- Some shift work is required. Available to work weekends, including Sundays

**Compensation**
- Base Salary: $18.22 - 21.34 per hour
- Generous Sales Incentives
- Health & Dental Benefits
- Pension Plan
- 2 Weeks Vacation
- CAA Membership

Employment is contingent on a successful Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

**Job Types**: Full-time, Permanent

**Salary**: $18.22-$21.34 per hour

**Benefits**:

- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay

COVID-19 considerations:
All COVID-19 Safety Measures are strictly enforced at all CAANEO locations

**Experience**:

- Call Centre: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- TICO (required)

Work Location: Remote

  • Fseap Affiliate Counsellor

    2 weeks ago

    Remote, Canada Family Services of Greater Vancouver Full time

    **JOB OPPORTUNITY: FSEAP Affiliate Counsellor - CONTRACTOR** Download PDF Job Posting here **FSEAP Affiliate Counsellor - CONTRACTOR **Competition #54-23 **DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!** About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client...

  • EAP Clinical Counsellor

    4 days ago

    Remote, Canada Workplace Options Full time

    Who we are:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies,...

  • EAP Clinical Counsellor

    2 weeks ago

    Remote, Canada Workplace Options Full time

    Who we are:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies,...

  • EAP Clinical Counsellor

    4 days ago

    Remote, Canada Workplace Options Full time

    Who we are:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies,...

  • Volunteer Supervisor

    2 weeks ago

    Remote, Canada Oak Counselling Services Society Full time

    Join Our Team of Wonderful Counsellors and Make a Difference in Underserved Communities Volunteer Opportunity: Are you a Registered Clinical Counsellor (RCC), Canadian Certified Counsellor (CCC), or Registered Social Worker (RSW) looking to give back to the community? Oak Counselling Services Society is seeking dedicated and compassionate individuals like...

  • Administrative Assistant

    6 days ago

    Remote, Canada Recover@Home Full time

    We are seeking a remote, part-time administrative assistant. This may include: Invoicing and expense filing Online management tool for a telehealth platform (move/add/change clients, users, scheduling, billing) Check inventory and assist with ordering of medical supplies and materials EMR documentation/medical record maintenance Billing and coding Complete...

  • Psychotherapist

    6 days ago

    Remote, Canada Aram Institution corp Full time

    Psychotherapist and master of Social WorkIn various languages : Tamil, Amharic, Hindi,.......Interview clients, prepare case histories and assess problems Develop and implement counselling and intervention programs to assist clients in determining goals and means of attaining them Counsel clients, provide therapy and mediation services, and facilitate group...

  • Wellness Navigator

    6 days ago

    Remote, Canada Dalton Associates Full time

    **We are looking for a Full Time Wellness Navigator to join our NAN Hope team!** **Organizational Summery**: - Dalton Associates believes that healthy communities support healthy people, and in turn, healthy people build healthy communities. To achieve this vision of wellness, people need easy access to safe, confidential, and quality mental health...

  • Prosper Project Coordinator

    22 hours ago

    Remote, Canada PARO Centre for Women's Enterprise Full time

    **Reports to**: Lead Prosper Coordinator; PARO Management **Job purpose**: to coordinate all activities related to the development and execution of PARO’s Prosper initiative, including providing services and support to women entrepreneurs as per the project goals and outcomes. **Duties and Responsibilities** The Prosper Project Coordinator will be...

  • Manager of Membership Services

    2 weeks ago

    Remote, Canada DKI Canada Ltd. Full time

    **About DKI Canada** DKI Canada is the leader in the Canadian property restoration industry with over 80 locations from coast to coast. DKI has pushed forward a green program focused on using environmentally sustainable cleaning products and mitigating risk in environmentally sustainable ways. DKI returns damaged property to its pre-loss condition quickly...