Customer Growth Manager
3 days ago
We are looking for a tech & business savvy, detail-oriented and energetic _**B2B SaaS Client Accounts Growth Manager (CAGM)**_ to join our team. In this role you will gain detailed knowledge of our Scoop® mobile-work Process Management and Automation platform (mPMA) as well as our associated GLOO and LOOXY technologies. In this role you will be responsible for building strong relationships with Scoop customers, understanding their business objectives and ensuring they are deriving maximum value from Scoop suite of products and services. Working closely with our team of Customer Success Managers (CSMs) you will identify opportunities to provide additional value. You will also be responsible for scheduling regular business reviews with customers and ensuring successful renewals and upgrades. Scoop Robotix is a rapidly expanding organization at the intersection of growing SaaS and renewable industries. As such this position offers multiple avenues towards skills development and leadership opportunities.
**Responsibilities**
- Focused on supporting our growing community of customers after they have completed initial Onboarding and Launch.
- Working with assigned CSMs, regularly analyze customer accounts, identify improvement opportunities and outreach to propose and implement such improvements.
- Handle all outreach and communication related to account renewals, upgrades, downgrades and cancellations.
- Lead and facilitate regular business review meetings with a variety of stakeholders from field technicians and project managers to senior executives and C-suite leaders.
**Qualifications & Skills**
- 3-5 years’ experience in a SaaS Account Management, Business Development, Sales, Customer Success or Similar Customer Facing role.
- A proven track record with clear examples of success executing B2B SaaS customer account management with a CRM, ERP, PM platform or similar.
- Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders (C-Suite, VP of Ops, Owner/Operator).
- Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis.
- Excellent problem solving, project management, analytical thinking skills.
- Can-do, positive and energetic attitude.
- Bonus: Experience with marketing automation tools to enhance and support the account management program.
- Bonus: Experience recording short demo videos to enhance and support the customer engagement process.
- A Bachelor’s degree or equivalent in business, commerce or engineering is preferred.
**Instructions to Apply**
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- B2B SaaS: 5 years (preferred)
- Account Management: 5 years (preferred)
-
Client Accounts Growth Manager
3 days ago
Metro Vancouver Regional District, Canada Scoop Robotix Full timeScoop Robotix Inc. is looking for a tech-savvy, detail-oriented _**B2B Accounts Growth Manager **_to join our team. In this role you will gain detailed knowledge of our Scoop® mobile-work Process Management and Automation platform (mPMA) and GLOO integration Platform. You will also develop an in-depth understanding of the Renewable Infrastructure market...
-
Customer Success Manager
2 weeks ago
Metro Vancouver Regional District, Canada DotEasy Full timeWe're on the look out for a proactive, motivated, responsive, friendly and internet-savvy individual for our Customer Success Manager (CS Manager). You're an expert in helping customers of all sizes build a digital presence that delivers results. You have a passion in understanding the customers' needs, managing customer satisfaction, collaborating with our...
-
VP, Customer Experience
4 days ago
Metro Vancouver Regional District, Canada Absolute Security Full timeVice President, Customer ExperienceAs a critical part of Absolute Security's leadership team, theVice President, Customer Experience ("VP")is principally responsible for driving broad adoption of Absolute portfolio of products and services, while driving customer retention and growing customer lifetime value. The role provides overall leadership for multiple...
-
Account Manager
2 weeks ago
Vancouver, Canada Merchant Growth Full timeWe care about growing strong and capable teams with creative, collaborative people. Your peers at Merchant Growth have diverse backgrounds, skill sets, and experiences but share an established track record of driving significant business growth. The company is seeking a high-performing and motivated full-time Account Manager This is an excellent opportunity...
-
Customer Support Officer
2 weeks ago
Vancouver, Canada Merchant Growth Full timeAre you looking for a role where your work can have an impact on Canadian small businesses? Are you excited about fintech? Join our team! Merchant Growth is one of Canada’s leading fintech providers of credit to small businesses. We are building products that provide convenient & accessible financing to business owners across Canada daily! Our mission is...
-
Bilingual Account Manager
3 days ago
Vancouver, Canada Merchant Growth Full timeWe care about growing strong and capable teams with creative, collaborative people. Your peers at Merchant Growth have diverse backgrounds, skill sets, and experiences but share an established track record of driving significant business growth. The company is seeking a high-performing and motivated full-time Bilingual Account Manager This is an excellent...
-
Store Manager
6 days ago
Metro Vancouver Regional District, Canada Inspired Cannabis Co Full time**Please Note: Store averages addiotnal $4-$6 per hour in tips. This is not accounted for in base salary.** As advocates of responsible consumption, we are here to educate and build our cannabis community. Our goal is to provide customers with only the finest products, with our knowledgeable and personable team to assist with each individual need. Thank...
-
District Sales Manager
2 weeks ago
Metro Vancouver Regional District, Canada Sysco Full time**This role**: This role will be responsible for coaching, mentoring, developing, and leading a motivated a cross functional Sales Team to exceed planned sales targets and customer experience standards for the region. Responsible to coach, train, mentor, and maximize performance to meet profit goals and act as a liaison with other departments that impact...
-
Assistant Manager
2 weeks ago
Metro Vancouver Regional District, Canada Ever New Melbourne Full timeEver New is one of Canada’s newest international fashion clothing and accessories brands to hit the market. We are a rapidly growing brand that is proud to be founded in Melbourne, Australia. The Ever New brand celebrates the feminine beauty of women, with a signature style flowing through every creative element. Each monthly collection celebrates this...
-
Customer Service Coordinator
4 days ago
Metro Vancouver Regional District, Canada Marcon Full time**About Us** Marcon Construction is a trusted name in the construction community. If a project needs building, we can do it, and chances are we have. Low-rises, high-rises, townhomes, retail centres, industrial parks—we’ve built them all, and partnered with well-known and highly regarded developers to complete each project. With every building our...