Product Manager

**Groupe Nordik** is the leading creator of wellness spa villages, including the largest spa (Chelsea, QC) and the largest event sauna (Whitby, ON) in North America. Since opening our doors in 2005, we have grown to now welcome over 500,000 visitors per year across our 3 existing locations (Nordik Spa Village Chelsea (QC), Thermea Spa Village Winnipeg (MB), and Whitby (ON)). Our team of 700 employees brings our operations to life through their innovative approach to well-being. Each team at **Groupe Nordik**plays an important role in making our ambitious creations a reality. Every one of our colleagues is a passionate individual who wants to make a difference. This passion, combined with innovation, allows us to grow. **What you will do**: Under the supervision of the Head of Development, the **Product Manager** identifies customer needs and business objectives for the assigned product lines (e.g., thermal cycle, massages and treatments, food & beverage, and retail products). To achieve this, they define what product success looks like and mobilize a team to bring that vision to life. In this role, the Product Manager contributes to the mission of their department: "As creative and dedicated instigators, and guardians of product quality standards at Groupe Nordik, our commitment is to shape the future of well-being in harmony with the brand's identity through a collaborative, structured approach focused on innovation and continuous improvement." **Responsabilities**: - Define a clear product vision by gathering requirements and setting actionable goals. - Contribute to the development of product strategy (positioning, target market, competitive advantages). - Align product goals with team and company objectives to create meaningful impact. - Create and maintain the product roadmap, including key development milestones. - Work closely with technical teams to ensure the product meets defined requirements. - Manage the full product lifecycle, from ideation to market retirement. - Launch new products or versions and adapt based on user feedback, performance data, and quality audits. - Identify and prioritize improvements based on quality assurance outcomes. - Gather client insights and feedback through surveys, events, and focus groups. - Use data (sales, user behavior, KPIs) to inform product decisions. - Collaborate with various departments (finance, marketing, sales, operations, etc.) to ensure product consistency. - Plan training and change management strategies for new product rollouts. - Lead the project team, mentor junior product managers, and promote team engagement. - Manage product-related financials, including budgeting, sales forecasting, and profitability analysis. **To succeed in this rôle, you will need**: - University degree in Business Administration, Project Management, or another relevant field. A combination of education and significant experience may also be considered. - Certification or specialization in marketing or analytics (asset). - Certification or specialization in innovation or product development (asset). - Significant experience in hospitality, tourism, or thermal spa industries. - Strong experience in project management, including use of technological tools. - Experience managing the entire product development lifecycle (asset). **Your profile stands out for your**: - Ability to contribute to and lead a structured development process. - Problem-solving skills and proactive mindset. - Strong project management abilities: planning, organizing, and control. - Ability to interact with and influence various key stakeholders. - Excellent written, verbal, and interpersonal communication skills. - Required bilingualism (French and English) to support operations outside of Quebec. **Salary & Benefits**: - Competitive salary according to Groupe Nordik’s pay scale. - Access to a comprehensive benefits package, including telemedicine. - Free spa access for you and one guest. - Discounts on food, massage, and aesthetic services at our spas. - Free access to an on-site gym. - A warm working environment with free parking and non-alcoholic drinks. - Personalized training and development program **Work schedule**: - Full-time position (40 hours per week). - Occasional travel required. - Hybrid work model.