Customer Care Associate

**Company Description**:
As Canada’s parking and mobility industry leader, Precise Park Link is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise Park Link manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

**Job Summary**:
The Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers at the parking facility, resolving inquiries, and maintaining operational standards.

**Note**: This is a unionized position, with a collective agreement in effect.

**Location**: 40 & 60 Murray St, Toronto, ON

**Employment**: Full Time & Part Time

**Hours**:Various Schedules

**Compensation**: Hourly, $ 18.97/hour which will increase to $20.49 after one year

**Essential Duties and Responsibilities**:

- Reports to the Site Supervisor and Client Relations Manager to support parking operations
- Interacts face to face with customers, addressing their complaints in a compassionate, patient and professional manner
- Provide accurate answers and solutions to customer queries
- Assists customers with the overall in/out process of parking
- Redirect customers to appropriate teams and/or departments as needed
- Balance cash records at end of shift and manage parking records during shift
- Regular site/equipment check ups
- Troubleshooting parking equipment issues
- Responds immediately to all reports concerning damage to equipment, and places an E-service ticket as needed
- Maintains the general cleanliness of both the work area and of the location as required
- Complete additional duties assigned
- Follow company communication procedures, policies, and guidelines at all times

**Mandatory Attributes**:

- Assertive and self-motivated disposition
- Strong organizational skills
- Excellent communication skills: ability to explain complex solutions and processes clearly to others
- Collaborative and demonstrates strong interpersonal skills
- Self-managed while accurately following instructions
- Ability to multitask effectively and stay positive and professional under high-pressure fast paced environments
- Adaptable and flexible
- Neat appearance with a professional and positive attitude
- Ability to work individually and in a team environment

**Skills & Qualifications**:

- High School Graduate or higher education
- Basic Computer skills - Windows, MS Office
- Customer service experience, inclusive attitude and openness to diversity, is an asset
- Excellent customer service skills
- Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
- Positive attitude and empathy for clients
- Solid problem solving and decision-making skills
- Strong team player with the ability to develop and maintain relationships with internal and external customers

**Hiring Contact**:
Precise Park Link is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

**Job Types**: Full-time, Part-time

Pay: $18.97 per hour

Work Location: In person