Unit Clerk/receptionist, Mhsu Wellness Centre

Salary range: The salary range for this position is CAD $28.31 - $28.31 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care..

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview: Reporting to the Manager, this position provides a variety of clerical duties related to the operation of the MHSU Wellness Centre (MHSUWC) and Mental Health Outpatient Services such as the Psychiatric Urgent Response Clinic (PURC), Psychiatric Referral Service, Neurostimulation Clinic/ Regional Electroconvulsive Therapy (ECT) Program, Substance Use Liaison Service, Consult Liaison Service, and Rapid Access Psychiatry Clinic. Performs duties such as reception, wayfinding, scheduling and booking patient/client appointments and referrals, scheduling and tracking psychiatrist hours for payment, maintaining client data and charts, maintaining statistical records and reports; processing mail, faxes, reports/records and internal and courier documents, maintaining records and filing systems, utilizing word processing, spreadsheet and database software, arranges meetings and appointments as directed by the Manager, receives work direction from PURC RN/RPN as assigned. Plays a key role in maintaining communication across programs. Transcribes physician orders. As the first point of contact with clients and their families, ensures a safe and welcoming environment for all individuals through a positive, customer-service and client-focused approach. Works collaboratively within an interdisciplinary team-based model of care, and ensures clients and their family members are supported in navigating the health care system. Responsibilities:

- Acts as a communication link for MHSUWC by contacting hospitals, social service organizations, physician offices and others, liaising with staff to obtain and provide information, andP provides reception services by performing duties such as answering telephones, transferring calls, taking messages, answering routine inquiries and providing information of a general nature regarding the MHSUWC by operating a multi-line switchboard or phone, and notifying physicians regarding client arrival via Lync or other communication methods, receiving visitors, wayfinding such as by showing client to the appropriate Consult Therapy Room (CTR), and referring clients and their families to appropriate areas.
- Schedules, books and coordinates outpatient client appointments by receiving appointment requests, making follow-up appointments and adjusting arrangements as directed in accordance with client and program requirements and assigning to the appropriate time, date and location; notifies physician's office of appointment times. Maintains appointment reminders and cancellations, and liaises with referring site/physician regarding discharge care documentation, declined appointments or no-shows.
- Prioritizes, processes, coordinates and transcribes physicians' orders for regional ECT patients and performs necessary follow-up action such as scheduling ECT patient/client sessions using appropriate systems such Surgical Daycare platform/ORM/CWS, and provides treatment summary documentation to referring site/Regional Referral Coordinator after each session. Follows up on interdisciplinary team members orders regarding charting and treatment scheduling.
- Prioritizes, processes, and coordinates order entry/fax referrals for Fraser North Mental Health Centres and Mental Health Centre OR Rapid Access Clinic, using appropriate systems such as Paris, Meditech, and CWS.
- Types technical and non-technical material such as such as preparing correspondence, reports and documents from handwritten draft, general instruction or transcribing, stenography, inputting client information, and maintaining registers utilizing various software and systems, to support Outpatient Services Department and physicians. Prepares various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to the patient and/or family.
- Performs related clerical duties such as data entry by Ccollectings data from various sources, entering data into computerized systems and preparing and maintaining up to date e-client care load. Gathers, compiles,