Customer Experience Coordinator
1 week ago
At Bruce Hyundai, we believe that exceptional customer experiences are the foundation of our success. We are a dynamic and forward-thinking Automotive company dedicated to delivering top-notch products/services while building lasting relationships with our valued customers. We are looking for a passionate and detail-oriented Customer Experience Coordinator to join our team and play a key role in shaping our customer-centric culture.
**The Opportunity**:
As a Customer Experience Coordinator at Bruce Hyundai, you will be the driving force behind creating memorable customer interactions. You will work closely with our customers, internal teams, and management to ensure that every touchpoint with our brand is positive and memorable.
**Responsibilities**:
- Greet customers and direct them to the appropriate person or department
- Ensuring accurate logs of customers
- Maintaining a tidy workplace, waiting area and coffee bar
- Ensuring customers are comfortable during their visit
- Managing the daily cash deposit
- Prepping paperwork and files and delivering them to the DMV
- Filing and photocopying
- Prepping incentives
- Printing disposition report for Hyundai NPS
- Managing the distribution of leads to our Product Ambassadors
- Ordering and maintaining office supplies
- CRM Follow-up - ensuring daily tasks are completed and reporting back to the Sales Manager
- Assist Product Ambassadors with product videos for social media
- Other duties as required
Our Offer:
At Bruce Auto Group, you will join a team of thinkers, doers and innovators who have experience working in a dealership or have a passion for the industry. You will work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative, and accountable. We offer a competitive pay plan, benefits for full-time positions include paid personal days off, a health & dental plan, a health spending account, a retirement savings plan with matching contributions, discounts on products and services, career progression opportunities,
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