Customer Experience Leader
2 weeks ago
Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning
We play by the following rules:
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
**Job Description**:
The Customer Experience Leader is a member of the Store Leadership Team and is responsible for leading work and the execution of work that contributes to the Store's operation and customer experience. You contribute to the talent management and acquisition activities that support Indigo's goal to build strong teams and attract and attract and develop the best talent. Talent in this role supports the achievement of strategic priorities. The Customer Experience Leader ensures budget and cost center management while contributing to the achievement of the Store's sales plans and long term -desired outcome of profitability and growth.
WHAT YOU’LL DO
- Support the head of store and ensure the store is well-run, well-merchandised and well-staffed
- Coordinate and communicate the daily task assignments to the Customer Experience Representatives
- Communicate sales goals to the Customer Experience Representatives
- Ensure goals are achieved and identifying areas that require merchandising attention
- Follow pre-opening, post-opening and closing procedures
- Engage and inspire our customers on the floor
- Make meaningful connections
- Create a warm and welcoming environment in our stores
- Leverage our product to tell stories
- Add joy to our customers’ lives
- Curate specific product collections for each customer you meet
- Leave a lasting impression
**Qualifications**:
WHO YOU ARE
- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven
Additional Information
Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.
**WELCOME HOME
-
Customer Experience Coordinator
1 week ago
New Minas, Canada Bruce Hyundai Full timeAt Bruce Hyundai, we believe that exceptional customer experiences are the foundation of our success. We are a dynamic and forward-thinking Automotive company dedicated to delivering top-notch products/services while building lasting relationships with our valued customers. We are looking for a passionate and detail-oriented Customer Experience Coordinator...
-
Seasonal Customer Experience Representative
4 weeks ago
New Minas, Canada Indigo Full timeSeasonal Customer Experience Representative We are looking for bright, energetic, customer‑focused people to join Indigo’s team across our 150+ stores in Canada. You’ll help create an authentic employee and customer experience that reflects our mission of adding joy. Who We Are We love books and all things beautiful. We are Canada’s Cultural...
-
Seasonal Customer Experience Representative
3 weeks ago
New Minas, Canada Indigo Full timeSeasonal Customer Experience Representative We are looking for bright, energetic, customer‑focused people to join Indigo’s team across our 150+ stores in Canada. You’ll help create an authentic employee and customer experience that reflects our mission of adding joy. Who We Are We love books and all things beautiful. We are Canada’s Cultural...
-
Seasonal Customer Experience Representative
4 days ago
New Minas, Nova Scotia, Canada Indigo Books & Music Full time $30,000 - $50,000 per yearCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
New Minas, Canada Indigo Full timeA leading retail company in New Minas seeks a Seasonal Customer Experience Representative to create an engaging atmosphere in the store. The role involves connecting with customers, maintaining visual standards, and adapting to a flexible work schedule. Ideal candidates will have experience in retail, strong customer service skills, and be willing to learn....
-
New Minas, Canada Indigo Full timeA leading retail company in New Minas seeks a Seasonal Customer Experience Representative to create an engaging atmosphere in the store. The role involves connecting with customers, maintaining visual standards, and adapting to a flexible work schedule. Ideal candidates will have experience in retail, strong customer service skills, and be willing to learn....
-
Customer Experience Associate
5 days ago
New Minas, Canada Scotiabank Full timeRequisition ID: 174695 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
-
Customers service representative
4 weeks ago
New Minas, Canada Sollio Agriculture Full timeOverview Status: Permanent, Full-Time (37,5 hours) Schedule: 8am to 4pm (day shift) Workplace: 47 Minas Warehouse Road, New Minas, NS This is an on-site position. CHALLENGES WE OFFER This position serves as the front line of communication by receiving orders directly from farmer customers, retail co-ops and other customers via telephone, text and over the...
-
Department Manager
7 days ago
New Minas, Canada Atlantic Superstore Full timeAll referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...
-
Custom Framing
2 weeks ago
New Minas, Canada Michaels Stores Full timeStore - NEW MINAS, NS Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment. **Major Activities** - Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to...