Customer Experience Leader

5 days ago

New Minas, Canada Indigo Books & Music Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
The Customer Experience Leader is a member of the Store Leadership Team and is responsible for leading work and the execution of work that contributes to the Store's operation and customer experience. You contribute to the talent management and acquisition activities that support Indigo's goal to build strong teams and attract and attract and develop the best talent. Talent in this role supports the achievement of strategic priorities. The Customer Experience Leader ensures budget and cost center management while contributing to the achievement of the Store's sales plans and long term -desired outcome of profitability and growth.

WHAT YOU’LL DO
- Support the head of store and ensure the store is well-run, well-merchandised and well-staffed
- Coordinate and communicate the daily task assignments to the Customer Experience Representatives
- Communicate sales goals to the Customer Experience Representatives
- Ensure goals are achieved and identifying areas that require merchandising attention
- Follow pre-opening, post-opening and closing procedures
- Engage and inspire our customers on the floor
- Make meaningful connections
- Create a warm and welcoming environment in our stores
- Leverage our product to tell stories
- Add joy to our customers’ lives
- Curate specific product collections for each customer you meet
- Leave a lasting impression

**Qualifications**:
WHO YOU ARE
- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

**WELCOME HOME

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