Manager, Operations Retail

PURPOSE

The Operations Manager is accountable to General Manager, Retail for managing the efficient and safe day-to-day operations and maintenance of St. Laurent Shopping Centre, Hampton Park Plaza and Market Square comprising of approximately 1.2 million square feet.

DUTIES AND RESPONSIBILITIES

**1. Building Operations**
Provides guidance, manages and inspects all building and site operations in the areas of facilities and equipment maintenance (incl. all mechanical, electrical, power, plumbing, security and other auxiliary equipment), HVAC, fire and life safety, emergency procedures, ground-keeping and security to ensure the property adheres to the existing building & fire codes as well as existing company policies & procedures.

**2. Service Contracts**
Negotiates, prepares, approves and controls third-party service contracts for preventative and emergency facilities and equipment maintenance, security and ground-keeping to ensure that the property is timely maintained and secured in accordance with landlord’s specifications.

**3. Building Improvements**
Develops and implements various policies & procedures, performs design reviews and approvals, coordinates contractors, supervises and inspects construction sites, prepares progress reports and otherwise closely works with other business units to ensure that all facility upgrade/retrofit as well as capital projects, new construction, environmental projects and landlord base building & tenant leasehold improvement work are performed on time and within approved budget.

**4. Planning and Budgeting**
As a member of the senior property management team, participates in policy definition, goal setting, facility planning, program implementation & maintenance, environmental compliance and associated “green” initiatives as well as operations budgeting and forecasting to ensure the overall asset management goals, approved budget and objectives for the property are met.

**5. Continuous Improvement and Sustainability**

Monitors, analyses and reports on various operations metrics (maintenance, insurance claims, equipment utilizations, utilities usage, project data, security reports etc.) and suggests continuous improvements to ensure that all facilities and site equipment and systems are utilized and maintained in the most cost-effective manner; stays current on best practices in the industry pertaining to building operations, core building systems and energy management and ensures that the best practices are continuously reviewed for compatibility and match with the managed portfolio of properties to achieve operational efficiencies.

**6. Stakeholder Relationships**
Builds trust and maintains positive and value-adding relationship with tenants, visitors, government authorities, businesses, contractors, other business units, customers, investors etc..

**7. Team Development**

Is responsible for hiring, on-the-job training and managing maintenance and engineering personnel.

Any other job related duties and/or projects that may be assigned.

MINIMUM REQUIREMENTS

**Skills, Knowledge, Experience and Education**
- Minimum 7 years of relevant work experience
- Previous experience at regional or multi-regional retail centre
- Previous experience with large-scale central plant HVAC system
- Previous experience with operating budgets and re-forecasting processes
- Previous experience working with Unions is an asset

**Core Competencies**
- Excellent interpersonal skills
- Excellent organizational skills
- Strong communication skills both verbal and written
- Strong team building and management skills

ADDITIONAL REQUIREMENTS
- Certification in one of the core building operations systems (e.g. HVAC, Boiler etc.) is an asset
- Solid knowledge of WHMIS requirements is an asset
- Experience managing teams is an asset
- Experience managing projects is an asset