Facilities Specialist

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story

The Data Centre Facilities Specialist (DCFS) is responsible for the operation, monitoring, trouble-shooting and basic maintenance of HVAC equipment, electrical, mechanical and fire suppression systems located within Rogers Data Centers.

The DCFS is responsible for embracing and maintaining the established rigorous internal controls designed to maintain SOC I, SOC II and PCI compliance. In this role, the DCFS is responsible for enforcing sign in and identification policies related to collocation clients and contractors or vendors while visiting the data centre to work on their equipment. This role is responsible for the timely resolution of collocation client and internal trouble tickets. Data Centre Specialists are responsible for monitoring and analyzing Rogers Data Centre network and infrastructure alarms and escalating to appropriate teams as required.

**What you'll be doing**:
The position includes, but is not limited to, the following:

- Quick and effective troubleshooting to diagnose mechanical and /or electrical systems failures and working with contractors to quickly resolve or mitigate interruption in services.
- Incident reporting
- Documentation of maintenance and break-fix activities.
- Scheduling regular preventative maintenance activities.
- Performing basic preventative mechanical and/or electrical maintenance where safely applicable.
- Performing basic Fire/ Life Safety maintenances where safely applicable.
- Systematically troubleshoot various facilities systems where safely applicable.
- Keep internal documentation up to date as processes and systems change and improve.
- Maintenance of electrical and mechanical drawings and project documentation.
- Maintain diagrams for physical layouts of electrical and mechanical systems.
- A working knowledge of pumps, compressors, boilers, chillers, building HVAC systems.
- A working knowledge of UPS systems and associated switch gear.
- A working knowledge of standby generator systems and associated switchgear.
- A working knowledge of sprinkler systems/ fire alarms systems, building management systems.
- A working knowledge of specialized data center cooling equipment.
- Management of service contractors/vendors until assignments are satisfactorily completed.
- Liaise with internal teams to assist with customer implementations.
- Perform weekly generator inspections.
- Perform regular walk-throughs of the facility to ensure that everything is functioning properly.
- Conduct maintenance vendor orientations at site.
- Perform power usage audits.
- Perform emergency cabling and patch cables.
- Responsible for Life Cycle Management planning and execution.
- Emergency on-call and shift work including midnights, weekends, holidays.
- Maintain data center security systems and infrastructure monitoring.
- Maintain security integrity at Rogers Data Centres based on security policies.
- Ensure both internal and external visitors to the Data Centre are aware of and comply with all health and safety guidelines.

**What you bring**:

- High School graduation with some Post-Secondary Education preferred.
- Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience.
- Experience operating and controlling large, complex electrical and mechanical systems.
- Comprehension of common predictive and preventative maintenance techniques.
- Proven discretionary judgment with ability to resolve both routine and non routine issues.
- Attention to detail with an ability to follow through on project objectives.
- Proven communication skills and exceptional service attitude.
- Ability to work in a team-based environment with other facilities and technology professionals.
- Demonstrated ability to handle a multi-tasking environment
- General knowledge of related codes, regulations and compliancy standards.
- General knowledge of electric systems and components.
- Strong mechanical aptitude.
- Excellent communication skills (verbal and written).
- Working knowledge of DVM’s and other associated electrical/mechanical measurement tools.
- Experience working with hand tools.
- Ability to read and understand mechanical/electrical blueprints and single line diagrams.
- Must have a car available for limited travel, on call